Ecommerce Manager – Retail

Elanco

11d•$124,000 - $206,000•Remote

About The Position

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: Ecommerce Manager – Retail As the Ecommerce Manager - Retail, your primary goal is driving revenue by managing our OTC and Rx products with Retail ecommerce partners. You will be a crucial link between Elanco and our valued retail partners, fostering strong relationships with both internal and external stakeholders. This role offers a unique opportunity to develop a deep understanding of the retail landscape, anticipate customer needs, and ensure their satisfaction, ultimately driving revenue growth for Elanco. In addition to relationship management, this position provides exposure to operational processes, allowing you to hone key skills in analytics, financials, and strategic account management. You will gain valuable experience in navigating the complexities of key account management, setting you up for future success within Elanco. Your role will ensure Elanco shows up brilliantly online, with critical skills in analytics, financial management, and strategic account selling—all driving revenue growth and target achievement. This role will support: Allivet, PetMeds, Petcare Rx, Healthy Pets, Valley Vet and Revival.

Requirements

Education: Bachelor’s Degree Required
Experience: Minimum two years of experience in business-to-business (B2B) sales or equivalent selling experience within a competitive environment. Experience in the animal health industry is a strong plus, specifically the Vet/Rx business.
Top Skills: Proven problem-solving skills, analytical abilities, and a passion for continuous improvement.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice To Haves

Influence & Persuasion: Ability to influence decisions and outcomes without direct authority, effectively navigating complex organizational structures.
Communication & Presentation Skills: Excellent verbal and written communication skills, including the ability to deliver compelling presentations to both internal and external audiences. Strong interpersonal skills and the ability to build rapport quickly.
Strategic Thinking: Demonstrated ability to think strategically, anticipate future market trends, and develop innovative solutions to address customer needs.
Knowledge of ecommerce retail industry best practices, passion for the customer.

Responsibilities

Customer Relationships: Develop and maintain strong relationships with key decision-makers and influencers within customer accounts. Act as a trusted advisor to customers, providing insights and solutions that address their unique business challenges.
Customer Management: Leveraging your strong relationships, drive profitable growth for Elanco, focusing on our entire portfolio of OTC and Rx items.
Operational Collaboration and Execution: Lead and facilitate meetings with internal stakeholders, Shopper Marketing, Category Management, and the broader ecommerce team to ensure we are driving sales, and executing strategy for our valued ecommerce customers. Communication, coordination and inventory planning with the warehouse and supply team, Customer service, and Retail operations team.
Cross-Functional Collaboration: Ensure effective cross-functional collaboration among internal teams (e.g., Shopper marketing, Brand, Category Management, Customer Service, Supply Chain, and Finance) to ensure coordinated efforts and achieve common internal goals and address customer needs promptly and efficiently.
Account Education, Communication and Cross Channel Coordination: Help to facilitate internal education and communication within the organization, promoting understanding and effective cooperation between business units such as, but not limited to Vet Sales, Retail, and Home delivery.
Relationship Building: Develop and maintain strong relationships with key decision-makers and influencers with Customer and Distributor accounts. Act as a trusted advisor to customers, providing insights and solutions that address their unique business challenges.
Financial Management: Provide accurate forecast for the business, process customer invoices and rebates accurately and efficiently, ensuring timely payment and reconciliation. Leverage trade budget to drive positive ROIs and drive net sales. Work with Finance team to ensure checkbook balances and both parties are adhering to Contractual deliverables

Benefits

Multiple relocation packages
Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
8-week parental leave
9 Employee Resource Groups
Annual bonus offering
Flexible work arrangements
Up to 6% 401K matching
eligibility for medical, dental, vision, and prescription drug benefits
flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
life insurance and death benefits
certain time off and leave of absence benefits
well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)