eCommerce/Front End Operations Specialist

Albertsons Companies•Clackamas, OR

9d•Onsite

About The Position

The eCommerce/Front End Operations Specialist provides leadership, direction, and support for store-level eCommerce and Front End operations across the division. This role is responsible for driving an exceptional customer experience through effective execution of omnichannel programs, front-end operational excellence, customer service initiatives, compliance standards, and continuous improvement efforts.

Requirements

Experience as a Store Director or Assistant Store Director with working knowledge of Ecommerce systems.
5+ years leading teams in a high-volume retail, grocery, or omnichannel fulfillment environment; multi-department partnership experience strongly preferred.
Working knowledge of eCommerce fulfillment workflows (picking, staging, handoff, substitutions, customer communication) and ability to coach to standard work.
Comfort using dashboards and operational reporting to diagnose issues, prioritize actions, and tell a clear performance story to store leadership.
Strong people leadership: coaching, training, delegation, and accountability; able to influence without direct authority across departments.
Customer-first mindset with strong attention to detail and quality standards for perishables and food safety.
Proficiency with basic productivity tools (email, spreadsheets) and ability to learn store and enterprise systems quickly.
Demonstrates advanced proficiency with Microsoft Office Suite, including Excel for reporting and analysis, Word for documentation, Outlook for communication, and Teams/SharePoint for collaboration and workflow management to support daily retail operations and support decision making.
Leads teams effectively through change in a fast‑paced retail environment, communicating expectations clearly, adapting quickly to shifting priorities, and motivating employees to embrace new processes, technologies, and business needs.
Possess a thorough knowledge of front-end work methods, fund handling and scanning procedures.
Must have a good understanding of Company scanning and price maintenance support application systems and practices.
Previous experience in retail store operations with a strong background in scan coordination procedures and methods, preferably with a Retail Scanning Company.
Must have complete knowledge of front-end company policy and procedures.
Understand the completion of store bookkeeping duties.
Must have the ability to work with and through others to achieve results.
Must work effectively in a team environment. Team and relationship building skills are required.
Demonstrated excellent verbal and written communication skills to interface with personnel at all levels effectively. Must be able to communicate concepts, procedures, and systems needed clearly.
Must have PC skills and desktop application (Word, Excel, PowerPoint) knowledge
Requires analytical ability

Nice To Haves

Associate or bachelor’s degree preferred, or equivalent combination of education and relevant experience
RMCP or MBA a plus

Responsibilities

Lead and support division-wide customer service and omnichannel execution to deliver a consistent, high-quality customer experience.
Promote and reinforce a Service First culture focused on customer satisfaction, operational excellence, and associate engagement.
Monitor customer experience metrics, including NPS, Customer SAT, service shops, customer comments, and other performance indicators to identify opportunities and drive improvements.
Develop action plans that address recurring customer pain points and improve overall service performance.
Create and communicate customer service expectations, goals, and performance standards throughout the division.
Facilitate customer service initiatives, recognition programs, special events, and operational campaigns designed to enhance customer engagement and loyalty.
Own and support store-level eCommerce execution across Pickup, Drive Up & Go, Home Delivery, and third-party delivery programs.
Ensure orders are picked, staged, fulfilled, and handed off accurately, safely, and on time.
Utilize OMNI performance dashboards and operational reporting to identify trends, resolve issues, and improve fulfillment performance.
Drive order quality standards including freshness checks, substitutions, safe food handling, bagging, staging, labeling accuracy, and customer communication.
Conduct operational audits and spot checks to ensure compliance with established eCommerce standards.
Coordinate implementation and adoption of corporate and division eCommerce initiatives, process changes, certifications, and system enhancements.