OK4WD Ecommerce Customer Support Specialist – Off-Road & Overland Gear

Ok4Wd•Greenwich Township, NJ

1d•Onsite

About The Position

OK4WD is seeking a dedicated Ecommerce Customer Support Specialist to provide essential support to their ecommerce team and enhance customer satisfaction. As one of the leading offroad and overland ecommerce retailers in the nation, based in Stewartsville, NJ, this role will be the first point of contact for customers via online, phone, and email. The specialist will play a key role in providing support, answering questions, and guiding customers through their online purchase experience. While previous customer support experience is a bonus, it is not required; a passion for taking care of people is sufficient, as the company can provide training.

Requirements

Extroverted individual who enjoys interacting with customers
Ability to quickly learn new technologies such as CRM, POS, and web based systems
Comfort with a fast paced environment and multitasking a must
Outstanding verbal, written, and interpersonal skills
Good team worker
Must be detail oriented and responsible
Must have ability to accept constructive feedback

Nice To Haves

Previous customer support experience
Interest in the automotive and off-road industries
Experience with BigCommerce
Knowledge of Microsoft Office Suite particularly Excel
Fluent in Spanish

Responsibilities

Ensure high levels of customer satisfaction by providing excellent pre and post-sales support
Process orders from ecommerce website, phone, and emails
Respond to basic customer queries through phone, email, and online chat
Update customer records in the company database
Perform other duties as required