OK4WD Ecommerce Customer Support Specialist – Off-Road & Overland Gear

OK4WD•Greenwich Township, NJ

9d•$19 - $21•Onsite

About The Position

OK4WD is seeking a dedicated Ecommerce Customer Support Specialist to provide essential support to their ecommerce team and enhance customer satisfaction. As a leading off-road and overland ecommerce retailer, the specialist will be the first point of contact for customers via online, phone, and email. This role is crucial in providing support, answering questions, and guiding customers with their truck upfitting and off-road needs. A passion for the off-road industry and guiding the customer experience is highly valued.

Requirements

Extroverted individual who enjoys interacting with customers
Knowledge of Microsoft Office Suite particularly Excel.
Ability to quickly learn new technologies including CRM, POS, and web based systems
Comfort with a fast paced environment and multitasking a must
Outstanding verbal, written, and interpersonal skills
Good team worker
Must be detail oriented and responsible
Must have ability to accept constructive feedback

Nice To Haves

Sales experience
Passion and knowledge of the automotive and off-road industries
Experience with BigCommerce
Fluent in Spanish

Responsibilities

Ensure high levels of customer satisfaction by providing excellent pre and post-sales support
Process orders from ecommerce website, phone, and emails
Maintain working knowledge of products, order fulfillment policies and procedures, and basic accounting processes
Respond to basic customer queries through phone, email, and online chat
Update customer records in the company database
Perform other duties as required