Part-Time Ecommerce Customer Service Specialist — Shopify Experience Required.
Dana-Co•Secaucus, NJ
•Onsite
About The Position
Dana-co, a leading women’s intimate apparel company, is seeking an experienced Ecommerce Customer Care Specialist to support our online customers and order operations. Applicants must have prior Ecommerce customer care/service experience and be able to commute to our Secaucus office three days per week. Remote work is not available.
Requirements
- Prior Ecommerce customer service experience is required.
- Shopify experience is required.
- Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.
Nice To Haves
- Experience with Gorgias is strongly preferred.
- Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.
- Apparel, fashion, lingerie, or consumer product experience is preferred.
- Strong written communication, organization, and problem-solving skills.
Responsibilities
- Respond to Ecommerce customers by email, live chat, and Gorgias.
- Assist with product, sizing, order, shipping, return, exchange, and refund questions.
- Process and monitor orders through Shopify and other ecommerce systems.
- Investigate delayed, incomplete, or incorrectly fulfilled orders.
- Coordinate with warehouse staff to resolve inventory and shipping issues.
- Identify and report website, pricing, promotion, or product-information errors.
- Provide professional, timely service and follow customer issues through resolution.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
