eCommerce Customer Experience Manager

Spencer's and Spirit Halloween•Egg Harbor Township, NJ

51d•$90,000 - $110,000

About The Position

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!” At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We’re looking for an eCommerce Customer Experience Manager to shape and execute online strategies, with a focus on driving revenue through promotions and onsite marketing campaigns. Key duties include analyzing data to optimize the user experience, and collaborating digital marketing channels to increase conversion, and overall sales. This role requires strong analytical skills to make data-driven decisions and a deep understanding of eCommerce best practices.

Requirements

Bachelor's degree (B. A.) from four-year College or University; or three to five years related ecommerce experience and/or training; or equivalent combination of education and experience
To perform this job successfully, an individual should have knowledge of Microsoft programs such as Word, Excel, PowerPoint and Outlook.
Experience with web analytics tools such as Adobe Analytics
In-depth knowledge of ecommerce analytics, including emerging trends
Analytical problem-solving skills
Transferring brand objectives into creative strategies and executions
Experience working with UX/Digital Creative teams
Ability to adjust in a fast-paced and creative environment
Works well under pressure and timelines
Excellent organizational skills and extremely detail oriented
Team player with a positive “can-do” attitude, strong verbal and written communication skills
Excellent interpersonal skills
Comfortable working with a wide variety of products and trends

Responsibilities

Develop and execute an onsite marketing and promo strategy, aligning it with the company's overall business objectives
Create and manage promotional campaigns, sales events, and pricing strategies to drive purchase intent
Analyze sales performance, customer behavior, and site analytics to identify trends and inform data-driven decisions
Partner with Marketing, Brand, and Analytics teams to align on promotions, personalization, and testing initiatives
Manage site experiences, A/B testing, and optimization tools to improve usability, enhance engagement, and drive performance
Work with other departments, such as Marketing & Merchandising, to align on promotions, personalization, and testing initiatives
Track key performance indicators (KPIs), customer data, and emerging trends to identify insights, experience improvements, and new growth opportunities
Oversee vendor relationships to maximize account management and platform value