Senior Manager, Subscriptions Experience & Strategy - eCommerce

Walmart • Bentonville, AR

2d

About The Position

We’re seeking someone who is both strategic and hands-on. You know how to move big initiatives forward, but you also dive deep into the details that make them successful. Specifically, we’re looking for someone who: Can manage complex projects end-to-end — from developing plans, setting timelines, and aligning stakeholders to adjusting direction when business needs shift. Is fluent in using data to influence decisions, measure performance, and translate insights into clear recommendations. Builds strong relationships across functions and knows how to influence without authority. You’ll work with product, engineering, merchandising, finance, and operations to bring subscription ideas to life. Thinks creatively about solving problems — whether it’s finding ways to reduce costs, improve efficiency, or design better customer experiences. Leads with integrity and a growth mindset, building a culture of collaboration and belonging. In this role, you’ll be the engine behind subscription growth at Walmart. Subscriptions are more than just a convenience for customers — they’re a way to deepen relationships and create long-term value. This role sits at the intersection of customer experience and business performance. By designing and optimizing recurring revenue streams, you’ll: Deliver savings and simplicity for millions of Walmart customers. Create predictable, sustainable revenue that helps Walmart reinvest in innovation and Everyday Low Prices. Shape the future of how customers shop with Walmart — moving from one-off transactions to ongoing engagement. Build solutions that reduce friction, increase loyalty, and unlock new ways for Walmart to serve its communities.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Nice To Haves

• Leadership of cross-functional task forces or projects
• Masters, Masters: Operations Management
• Project Management - Project Management Professional - Certification

Responsibilities

• Direct projects and workstreams that roll out new subscription offerings or improve existing ones.
• Create, manage, and optimize plans, budgets, and performance standards to keep initiatives on track.
• Provide decision support through data analysis, helping leaders understand customer trends, adoption drivers, and retention opportunities.
• Partner with cross-functional teams to build new tools, reports, and customer-facing features that make subscriptions seamless.
• Drive innovation by testing and refining business processes that improve both the customer journey and Walmart’s efficiency.
• Lead and mentor associates, helping them grow while building a team environment rooted in curiosity and accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees