Senior Manager Ecommerce

Ivoclar North America•Amherst, NY

14h•Remote

About The Position

This Senior Manager Ecommerce role is formally titled: Digital Product Owner Ecommerce within our organization. Ivoclar has been a leader in dentistry for over a century. Today, we are one of the world’s leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. We share one mission: Making People Smile! We are seeking a results-driven Digital Product Owner Ecommerce leader to join a dynamic team. The Position: You will be responsible for defining, driving, and executing Ivoclar’s Ecommerce strategy. This role ensures that Ivoclar offers a state-of-the-art digital commerce solution supporting the markets in delivering measurable business growth both in direct and indirect business models. Providing excellent customer experience, enabling global product information & availability and integrates seamlessly into the MyIvoclar ecosystem. The Digital Product Owner Ecommerce balances global consistency with local relevance, ensuring Ecommerce becomes a growth engine, aligned with Ivoclar’s Sales strategy and market ambitions.

Requirements

Deep experience in international Ecommerce strategy, operations, and platforms (B2B and/or B2C).
Strong knowledge of global digital sales channels, customer experience design, and omnichannel integration.
Proven track record in driving digital revenue growth.
Business acumen with strong focus on customer needs and market trends.
Skilled in stakeholder management in a global, matrixed organization.
Data-driven mindset with ability to translate analytics into business improvements.
Strong understanding of underlying sales and logistics processes (order-to-cash, CRM, ERP integration).
Visionary yet pragmatic, balancing innovation with execution discipline.

Responsibilities

Owns the Ecommerce vision, strategy, and roadmap, in alignment with Ivoclar’s Sales strategy.
Defines business KPIs for revenue growth, conversion, customer adoption, customer lifetime value, and engagement.
Ensures state-of-the-art Ecommerce capabilities, including personalization, omnichannel integration, mobile-first design, and seamless checkout/payment processes.
Benchmarks against industry leaders to ensure Ivoclar remains competitive and innovative.
Manages the full lifecycle of Ivoclar’s Ecommerce platform(s): planning, rollout, adoption, and continuous improvement.
Prioritizes market business requirements and oversees development of new features and in collaboration with IT and Digital Excellence.
Ensures scalability, security, compliance, and alignment with global data and IT standards.
Ensures integration with other MyIvoclar touchpoints (Dealer Portal, Academy) to create an end-to-end customer experience.
Works in close alignment with other Domain DPOs (e.g., Dealer Portal, Invoice Scanning, Academy) to guarantee that Ecommerce solutions provide cross-functional value rather than isolated capabilities.
Represents the Ecommerce domain in agile delivery ceremonies (backlog refinement, sprint reviews) and in MyIvoclar governance forums (steering committees, roadmap alignment).
Establishes robust monitoring and reporting of platform performance (traffic, conversion, churn, etc.).
Reports directly to Chief Commercial Officer NA, with business accountability for.
Works closely with Global DPO of MyIvoclar, ensuring alignment and integration into the MyIvoclar World ecosystem.
Works closely with GPOs to ensure underlying processes (order-to-cash, pricing, logistics, CRM integration, etc.) Support Ecommerce excellence.
Partners with Marketing, Customer Care, Partner Service and local Sales organizations to ensure consistent customer journeys and adoption across all markets.
Manages relationships with technology partners, agencies, and vendors for Ecommerce solutions.
Drives global adoption of the Ecommerce platform, supporting local markets with training, best practices, and change management.
Acts as a visible sponsor of digital adoption, leading by example within the commercial organization.
Partners with the Change Management Team to ensure training, communication, and best practices are delivered locally.
Ensures Ecommerce becomes an integrated choice for customers, driving digital sales growth.
Collects user feedback, market insights, and customer data to continuously enhance the digital shopping experience.