eCommerce Collectibles Lead

Goodwill Industries of Houston•Houston, TX

17h•Onsite

About The Position

Supports and drives the performance of GWH’s e-Collectibles operations, with a focus on ShopGoodwill.com. Assists in daily operations, including photographing products, listing items, ensuring order fulfillment, and delivering exceptional customer service. Assists in ensuring production and sales goals are met, inventory is managed properly, and associates are trained effectively to maintain a high-quality, efficient e-Collectibles department.

Requirements

A high school diploma or the equivalent is preferred.
Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
A minimum of two (2) years of retail experience is required.
Basic computer skills, including listing and photo editing tools.
Strong verbal and written communication in English.
Knowledge of antiques, collectibles, and fashion merchandise is a plus.
Highly organized with excellent attention to detail and accuracy.
Basic math skills.
Effective communication and leadership skills.
Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Nice To Haves

Knowledge of antiques, collectibles, and fashion merchandise

Responsibilities

Assist in supervising daily operations and associates’ productivity.
Support management in achieving departmental sales, production, and budget goals.
Train new and existing e-Collectibles associates on product listing processes, jewelry sorting and marketing, shipping, packing, and receiving, and inventory management and merchandise categorization.
Ensure prompt and professional handling of customer service inquiries, including order issues, returns, and damages.
Monitor and maintain listing quality by reviewing associates’ postings and providing corrections and feedback.
Photograph, edit, and prepare merchandise for online listings.
Maintain the quality of listings with e-Commerce associates and assist in correcting the listings as needed.
Ensure timely and accurate order fulfillment, including daily picking of paid orders, pulling and processing unsold items, and shipping completion each day.
Monitor supplies and inventory levels and assist in supply ordering before minimum thresholds are reached.
Aid in locating and reconciling lost or missing items prior to processing refunds.
Assist in the identification and preparation of items for re-listing or redistribution.
Assist with customer pickups and handle related communication.
Ensure department cleanliness, safety, and reporting of any hazards or maintenance issues.
Perform other duties as directed by management to support evolving organizational needs.
Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
Be punctual, maintain a professional appearance, and perform expected duties.
Maintain a high level of confidentiality.
Perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
Adhere to local, state, and federal laws and regulations.