eCommerce Associate - Riverside (Perris)

The Salvation Army Southern California•Perris, CA

4d•Onsite

About The Position

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. The organization is indebted to and dependent on the diligence and devotion of its employees. Become part of the dedicated RETAIL Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Riverside Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to showcase your creativity, while contributing to the success of our Program and its participants. The Ecommerce Associate will be responsible for the processing and shipping of sold merchandise, creating product listings, and enhancing the overall customer experience.

Requirements

High School Diploma or equivalent required.
Must be able to pass a criminal background check.
Excellent verbal and written communication skills of the English language.
Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
Ability to work collaboratively in a team environment.
Ability to work independently with minimal supervision.
Ability to work under pressure and multitask.
Ability to type at least 40 words per minute.
Experience in identifying high-quality and designer brand merchandise.
Must have 2-4 years of customer service and/or retail experience.

Nice To Haves

Knowledge of online selling platforms and proficiency in Photoshop is preferred.

Responsibilities

Address stock shipping, coordinate scheduling, and ensure timely order fulfilment.
Administer inventory procedures to track active listings and securely store pending items in designated areas.
Create and update product listings, ensuring accurate product descriptions, images, and specifications.
Select high-value merchandise located at the ARC Center for sale on the online platform.
Test items to confirm functionality or authenticity before posting, such as electronics and jewelry.
Photograph and present merchandise in a visually appealing and informative manner.
Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
Ensure precision in both written and verbal tasks.
Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
Demonstrate efficiency, accuracy, and high productivity through effective workload management.
Display an eagerness to acquire new skills and grow within the organization.
Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.