eCommerce Associate - San Bernardino

Salvation Army Careers•San Bernardino, CA

1d•Onsite

About The Position

The eCommerce Associate processes and ships sold merchandise, creates product listings, and helps improve the overall customer experience at The Salvation Army’s San Bernardino Distribution Center. The role supports the Adult Rehabilitation Program by selecting merchandise for online sale, preparing accurate and appealing listings, managing inventory, and helping meet sales and posting goals. The associate works with the District Sales Manager, Operations Manager, and other team members in the daily operation of the eCommerce business.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills in English.
Strong computer and technology skills, including Windows 10 or higher and Microsoft Office programs such as Word and Excel.
Ability to work collaboratively in a team environment and independently with minimal supervision.
Ability to work under pressure and multitask.
Typing speed of at least 40 words per minute.
Experience identifying high-quality and designer-brand merchandise.
Two to four years of customer service and/or retail experience.
Must pass a criminal background check.
Ability to perform the essential duties with or without accommodation, including the stated physical requirements.

Nice To Haves

Knowledge of online selling platforms.
Proficiency in Photoshop.

Responsibilities

Process and ship sold merchandise; coordinate shipping schedules and help ensure timely order fulfillment.
Administer inventory procedures, track active listings, and securely store pending items in designated areas.
Create and update product listings with accurate descriptions, images, and specifications.
Select high-value merchandise at the ARC Center for sale on the online platform.
Test items, including electronics and jewelry, to confirm functionality or authenticity before listing them.
Photograph and present merchandise in a visually appealing and informative manner.
Provide customer support by email, message, and phone, responding to inquiries and concerns.
Meet daily posting quotas and weekly and monthly sales targets set by the Supervisor.
Manage workload effectively to maintain efficiency, accuracy, and productivity.
Partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the eCommerce business.
Demonstrate willingness to acquire new skills and grow within the organization.