Ecommerce Account Manager - Phase V - Fort Myers, FL

Geeks on Site•Fort Myers, FL

4d•$50,000 - $55,000•Onsite

About The Position

About Us Phase V Fulfillment provides 3PL order fulfillment services, specializing in ecommerce and direct-to-consumer merchants. Our platform integrates order management, inventory control, kitting, shipping, and real-time tracking into a single, streamlined process. With robust technology and multi-channel integrations—including major ecommerce platforms and carriers—we deliver the visibility and efficiency needed to scale modern fulfillment operations. We support a wide range of fulfillment needs, including warehousing, pick and pack, domestic and international shipping, FBA prep, and both B2B and direct-to-consumer fulfillment. Job Overview We're looking for an Ecommerce Account Manager who thrives at the intersection of client relationships and warehouse operations. This isn't a desk-only role. You'll split your time between the office and the warehouse floor, serving as the connective tissue between our fulfillment operations and the ecommerce brands we support. You'll manage a portfolio of client accounts end to end — from configuring their orders in our OMS to walking the warehouse floor to ensure their products are being picked, packed, and shipped to standard. You are the face of Phase V to our clients, and the voice of our clients inside Phase V.

Requirements

1 year of experience in account management, operations within a B2B role, supply chain preferred.
Bachelor's degree in Business, Supply Chain Management, Communications, or a related field preferred.
Comfort working in both an office and a warehouse setting — this role requires time on the floor.
Strong problem solving skills and organizational skills with the ability to manage multiple client accounts simultaneously.
Excellent communication and interpersonal skills, with a professional presence suited for client-facing interactions.
Experience with ecommerce platforms such as Shopify, WooCommerce, Amazon, or BigCommerce (preferred but not required).
Familiarity with warehouse management systems (WMS), CRMs and inventory management processes (preferred but not required).
Background in logistics, supply chain, or warehouse operations.
Proficiency in Excel/Google Sheets for reporting and data analysis.

Responsibilities

Own the day-to-day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V.
Conduct regular check-ins, business reviews, and performance updates with each client.
Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing standard operating procedures specific to their brand.
Proactively identify client needs, resolve concerns, and look for ways to add value to the partnership.
Build long-term trust with clients so that Phase V becomes a seamless extension of their business.
Manage and monitor client accounts within the OMS, ensuring orders are flowing correctly from their ecommerce platforms into our fulfillment pipeline.
Troubleshoot order issues including sync errors, address exceptions, SKU mismatches, and inventory discrepancies.
Configure shipping rules, automation workflows, and account-level settings based on each client's requirements.
Coordinate with the tech team to resolve integrations issues and implement system improvements.
Track order accuracy, on-time shipment rates, and other fulfillment KPIs for each account.
Spend regular time on the warehouse floor to stay connected to the physical fulfillment process.
Work with warehouse supervisors and team leads to ensure client-specific handling instructions, packaging standards, and quality expectations are being met.
Assist with inventory audits, cycle counts, and discrepancy resolution for your accounts.
Communicate client feedback to the warehouse team and help implement process improvements.
Support peak season planning by coordinating labor and space needs with operations leadership.
Represent Phase V during all client site visits, facility tours, and prospective client walkthroughs.
Prepare the warehouse and team for guest visits, ensuring a professional and organized presentation.
Conduct onsite visits to client locations when needed to strengthen the partnership and align on operational goals.
Serve as a brand ambassador for Phase V at industry events, trade shows, or networking opportunities as needed.
Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics.
Escalate operational issues internally and keep clients informed with timely, transparent communication.
Maintain detailed account records, SOPs, and process documentation for each client.
Collaborate with sales, operations, and finance teams to support account growth and retention.