Ecommerce Account Manager - Native Mandarin Speaking

Spreetail•Arizona, TX

6d•Remote

About The Position

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Spreetail is seeking an Account Manager – Bilingual (English + Mandarin) to help China-based brands grow their U.S. e-commerce business! As a key partner at Spreetail, you'll support brands by managing fulfillment across multiple marketplaces, building strong client relationships, and identifying opportunities to drive long-term growth. If you're bilingual, customer-focused, and passionate about helping brands succeed in a fast-paced environment, this role is for you.

Requirements

Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands.
Bachelor's degree in Business, Finance, Project Management, Client Services, or a related field.
3–5+ years of experience managing e-commerce clients, account management, customer success, or project management, preferably supporting brands importing from China.
Experience managing client relationships in a fast-paced environment and communicating effectively with stakeholders across multiple levels of an organization.
Strong organizational, problem-solving, written, verbal, and presentation skills, with the ability to manage multiple priorities and deliver results independently.

Responsibilities

Support brand growth by identifying opportunities to increase GMV and helping develop competitive fulfillment solutions that align with each brand's business goals.
Partner with internal teams and brand stakeholders to turn strategic initiatives into actionable plans that drive execution and measurable results.
Manage day-to-day account health by monitoring key performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, proactively addressing issues as they arise.
Build trusted relationships with brand partners, lead regular communications, coordinate cross-functional initiatives, and deliver an exceptional client experience.
Prepare and present business performance reporting with actionable insights, lead weekly business reviews, track open action items, and ensure timely follow-up to keep accounts on track.