Ecom Assistant

Alumni Hall Stores, LLC•Knoxville, TN

6d•Onsite

About The Position

This role ensures that all e-commerce needs are met in a timely and high-quality manner. Responsibilities include order fulfillment, supply management, content creation, website accuracy, staff training, inter-team communication, inventory management, and customer service for returns and exchanges. The position also involves assisting on the sales floor, managing store opening/closing procedures, and developing knowledge of collegiate sports and local university activities.

Requirements

Minimum high school degree or equivalent
Minimum 1 year retail management experience
Ability to lead a team, delegate, and follow-up
Ability to train and develop employees
Ability to work well within a team
Ability to work in a fast-paced environment
Ability to work a schedule based upon the business needs – including holidays, nights, and weekends.
Strong verbal and communication skills

Responsibilities

Ensures that all ecommerce needs are met in a timely manner.
Ensure that all orders are filled in the highest quality of manner- neatly, packaged properly, handwritten note, etc.
Orders all supplies that are needed for shipping and fulfilling online orders while keeping in mind to maintain an emergency stockpile for any unforeseen hot market events.
Captures any ecommerce pictures for the website that vendor images could not be provided.
Review the Alumni Hall website consistently to validate product image accuracy.
Training staff on how to properly fulfill orders using the ecommerce training manual.
Communicating any ecommerce needs to the Ecom team, store manager, and district manager.
Ensures that the BOPIS rack is in date and reaches out to the customers that have not picked up expired orders.
Damages out or final sale items that are not Ecom worthy to keep inventory accurate.
Participates in the monthly meetings on hot/new Ecom topics.
Ensures that all Ecom returns and exchanges that are mailed back are handled properly.
Stays knowledgeable on what is currently available on the drop ship menu.
Assist on the sales floor when needed.
Be involved in the inventory management process & correct issues as needed- auditing, receiving, inventory adjustments, etc.
Partner with the Store Manager and Assistant Store Manager to ensure protection of all company assets.
Count, receive, and tag store merchandise properly by utilizing vendor packing slips.
Ensure that all new merchandise is received and placed on the sales floor in a timely manner.
Assist in daily merchandise replenishments utilizing necessary sales reports.
Maintain an organized, clean, and neat stockroom.
Partner with the Store Manager and Assistant Store Manager to ensure protection of all company assets.
Ability to open and close the store and handle deposits.
Ensure that all Ecommerce orders are filled and processed in a timely manner per company standards (as needed).
Perform related duties as required while excelling in attention to detail to succeed in proper Inventory Management.
Develop a working knowledge of collegiate sports and local university activities.