ECM Platform Engineer

AAA • Coppell, TX

4d • Onsite

About The Position

As an ECM Platform Engineer, you will support enterprise content management platforms across on-premises and cloud environments. This role is responsible for the full platform lifecycle, including new initiatives, system enhancements, deployments, administration, troubleshooting, and production support.

Requirements

• Working knowledge of IBM FileNet P8, Content Navigator, and WebSphere.
• Familiarity with Linux environments and container platforms (OpenShift/Kubernetes).
• Understanding of authentication and security concepts (SAML/OIDC, OAuth, Kerberos).
• Ability to analyze logs, troubleshooting issues, and follow structured support processes.
• Experience using ticketing systems and ITIL-based incident management.
• Strong communication skills and a customer‑focused approach.
• Ability to work independently while collaborating with cross‑functional teams.
• Programming experience with JavaScript, Dojo, Java, Python, and scripting languages such as PowerShell and Shell.

Nice To Haves

• Exposure to cloud platforms (AWS, Azure, GCP).
• Experience with ECM migrations or cloud‑native content services.
• Familiarity with F5 load balancers, CI/CD pipelines, or DevOps tools.
• IBM or cloud certifications (FileNet, Cloud Pak, OpenShift, AWS, Azure).

Responsibilities

• Provide L1/L2 support for IBM FileNet, Datacap, Content Navigator, and WebSphere applications.
• Troubleshoot user issues related to login, document viewing, uploading, workflows, and integrations.
• Monitor system health, performance, and availability across ECM and supporting platforms.
• Perform routine health checks, basic configuration updates, and post‑deployment validations.
• Assist with authentication and security issues (Kerberos, SPNEGO, SSO, certificates).
• Document incidents, resolutions, and recurring issues for knowledge base improvement.
• Coordinate with engineering, DevOps, cloud, and security teams for escalations.
• Support backup/restore validation, DR testing, and environment maintenance activities.
• Perform regular vulnerability assessments, coordinate with security teams, and remediate findings across FileNet, ICN, WebSphere, JAVA, and supporting infrastructure.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed