ECM Modernization and Workflow Analyst (IT Business Analyst - Journey)

State of Washington•Lacey, WA

32d•Hybrid

About The Position

As the Enterprise Content Management (ECM) Modernization and Workflow Analyst at the Department of Ecology, you will play a pivotal role in defining, optimizing, and supporting digital records processes across the agency. Key aspects of the role include: Laserfiche Business Solution Development: Leading the analysis and design of business requirements and digital workflows leveraged in the Laserfiche platform for streamlined content and records management. Process Analysis & Optimization: Driving initiatives to assess, document, and re-engineer business processes; ensuring effective migration and integration of records, both legacy and digital, into Laserfiche. Compliance & Governance Partnership: Collaborating closely with records managers and compliance experts to map, automate, and validate business processes so that the agency fulfills all records retention and public disclosure mandates. User-Centered Design: Translating complex user requirements into actionable Laserfiche solutions through interviews, process mapping, prototyping, and user acceptance testing. Change Management & Training: Supporting the adoption of Laserfiche through the creation of documentation, training materials, and user support resources to drive digital literacy and ECM best practices across programs. Cross-Functional Collaboration: Acting as a liaison between end users, IT, and project managers to align requirements, ensure clear communication, and deliver Laserfiche solutions that meet both operational and compliance objectives.

Requirements

Six (6) years of experience and/or education as described below:
Experience in business analysis of Information Technology (IT) projects and/or agency-wide initiatives.
Education involving a major study in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), Business Administration, or a closely related field, or completion of a two (2) year accredited vocational training program in IT or related program.

Nice To Haves

Bachelor's degree with a focus on business, information technology, project management, business analysis, or related field.
Two+ years of experience with business and workflow analysis and requirements development for ECM and data management solutions.
Four years of business analysis experience on IT projects that cross program or agency boundaries.
Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA), OR completion of a business analyst certification from a university or college.
Prosci OCM Certification.
Knowledge of M365 tools (Excel, Word, Visio, PowerPoint, Teams), and Monday.com (or similar enterprise-wide project management system).

Responsibilities

Elicit and document business requirements and process models to configure content management workflows, forms, metadata, and records policies that meet program objectives and compliance needs.
Lead cross-program discovery to map record-creating processes end-to-end; produce BPMN 2.0 process maps, lifecycle diagrams, and RACI matrices to drive design decisions.
Translate key partner needs into well-formed user stories and acceptance criteria; manage a transparent requirements backlog with full traceability from need to release.
Author functional specifications and configuration guides for Laserfiche (Workflow, Forms, Records Management, Audit Trail); collaborate with IT and vendors to implement and validate configurations.
Plan and facilitate user acceptance testing: design test scenarios from acceptance criteria, run UAT sessions, track defects, and obtain go/no-go sign-offs.
Deliver change management and adoption activities (training, quick-reference guides, communications); coach super-users and provide post-go-live support.
Partner with solution architects on integrations to support secure end-to-end record lifecycles.
Steward business taxonomy, metadata standards, and naming conventions; maintain configuration baselines and contribute to information governance reviews.
Drive continuous improvement via backlog grooming, retrospectives, and key partner feedback loops focused on cycle time, adoption, and compliance outcomes.