ECM Architect

Infosys

4d•Hybrid

About The Position

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

Requirements

The ability to analyse, design, and develop scalable and secure architectures.
A knack for assessing multiple technologies, tools and frameworks to recommend optimal solutions.
Understanding of integration methodologies, proof-of-concept validation and deployment strategies.
The ability to document architectural frameworks and solutions.
Proactive communication with internal teams and clients, ensuring alignment with business objectives.
A knack to keep with up technical advancements to ensure relevant and effective recommendations.
The ability to maintain standards and ensure smooth transition through knowledge transfer.
12+ years of experience in Enterprise Content Management, Digital Document Platforms, or related domains.
Strong knowledge of API-led architecture and integration patterns.
Familiarity with DocuSign, CLM platforms (iCertis, Box or similar), and contract lifecycle processes.
Understanding of AI/ML use cases applied to enterprise content and document data.
Proven experience building transformation roadmaps/blueprints for large enterprise clients, ideally in BFSI.
Strong consultative and stakeholder management skills, with experience engaging senior client leadership (Director/VP level and above).
Excellent communication and presentation skills; able to synthesize complex technical themes into business-relevant narratives.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Nice To Haves

Prior experience setting up or running a CoE for content, communications, or AI innovation.
Experience with platform rationalization and governance frameworks.
Background in management consulting or strategic advisory roles within financial services.

Responsibilities

Participate in customer discussions to gather and analyze system requirements for performance, security and scalability.
Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation.
Identify suitable technologies and tools available in the market, and perform a comparative analysis in line with client's business requirement, thereby identifying optimal architectural solution options.
Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions.
Facilitate a smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy.
Collaborate with development teams to resolve complex technical issues using solution deployment and roll out methods, during build, deployment and support phases.
Analyze system performance basis architectural solutions implemented and support in identifying potential risks in the system landscape.
Create artifacts of architectural frameworks and technical solutions, thereby enriching team's knowledge repository.
Partner with client leadership to define a future-state ECM transformation blueprint spanning API, Data, AI, CCM, and CLM initiatives.
Bring industry perspective, innovation trends, and best practices to influence the client's enterprise content strategy.
Translate business priorities into a cohesive technology and operating model roadmap.
Drive evolution toward an API-first, federated enterprise content ecosystem.
Define self-service capabilities and an "outside-in" access model to simplify information and service delivery.
Identify opportunities for platform integration to improve operational efficiency.
Assess how enterprise content and document data can be leveraged for AI-enabled use cases.
Identify practical AI opportunities to improve productivity, customer experience, and operational effectiveness.
Support innovation-led initiatives, including Center of Excellence (CoE) models, to accelerate adoption.
Identify opportunities to expand DocuSign footprint, including CLM and additional feature adoption.
Recommend support optimization models and CoE alignment for ongoing governance.
Champion standardization, reuse, automation, and governance across content, communications, contracts, and data domains.
Establish scalable frameworks that support long-term operational efficiency.