Echo and Cardiac Imaging Scheduler

Yale New Haven Health•New Haven, CT

19d

About The Position

The Clinical Services Assistant in HVC Echocardiography functions primarily as a patient scheduling facilitator working closely with the schedulers, technologists, referring physicians and physicians under the direction of the HVC manager/coordinator of the Imaging Section and/or the Business Services Manager and physician/director. This individual is responsible for accurate scheduling of echo procedures, the delivery of complex exam instructions, the acquisition, transcription, and distribution of clinical requests for service, receiving patients, and updating of demographic and insurance data. To perform these duties appropriately, the individual must acquire in-depth understanding of each exam/procedure performed in the section, including knowledge of the average length of each scan/procedure as well as patient preps and ancillary services that need to be arranged. This will require an individual who has exceptional interpersonal skills, exceptional organizational skills, is self-motivated with good independent judgement, as well as familiarity with pertinent computer applications. To meet the staffing needs of the department, as necessary, HVC staff may be assigned at any of the YNHH HVC locations, regardless of your regularly assigned work location.

Requirements

Graduation from high school, including or supplemented by secretarial course work, or equivalent training and experience.
Medical terminology/computer course required or equivalent related experience.
Three (3) years relevant and direct administrative clerical/scheduling experience required in an outpatient environment and /or successful completion of the Business Services competency assessment.
Prior computer usage required.
Excellent telephone communications, interpersonal, coordination and organizational skills.
Ability to read computer screens, forms, and other documents and follow written and oral instructions.
Moderate keyboarding skills.
Ability to work in a fast-paced, changing environment.
Ability to respond to unpredictable, changing situations and needs (including clinical crises in the section and otherwise stressful situations and interactions) with professionalism, good judgment and ALWAYS excellent customer relation skills.
Prior customer service coordination, or clinical experience necessary.
Excellent communication and people skills.
Ability to remain calm and professional in high stress situations.

Nice To Haves

College degree in Business desired or appropriate business experience.
Experience in an imaging department preferred.
Experience in coding as well as an understanding of Third Party payor requirements, LMRPs and ABN exposure desired.

Responsibilities

Coordinates and supports all tasks related to patient scheduling.
Ensures all exams are scheduled appropriately.
Ensures all inpatient procedures are scheduled from the order entry queue in a timely manner.
Includes all required forms associated with the procedures i.e.; Patient safety forms,
Ensures all outpatient procedures are scheduled accurately with optimum customer service.
Ensures all procedures have been pre authorized as appropriate.
Maintains and assist with scheduling manuals within each section in collaboration with Section Coordinator or coordinator or scheduling.
Ensures the scheduling manual is updated regularly.
Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliance Regulations as identified by the manager or coordinator.
Works with manager/coordinator to ensure all quality control measures have been addressed.
Identifies all exams that have not been completed or cancelled from the previous day.
Follows HIPPA guidelines when working with confidential patient information.
Assists patient waits by keeping them notified of exam delays and responding to questions.
Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies.