Echelon System Trainer

BuildOn Technologies•Houston, TX

2d•Hybrid

About The Position

At BuildOn Technologies, successful software implementation isn't just about technology, it's about people adopting it with confidence. Our flagship platform, Echelon, powers complex workflows across the homebuilding and construction industry, helping organizations streamline operations, improve visibility, and drive efficiency. But even the most powerful software only delivers results when users understand how to leverage it effectively. We're looking for an Echelon System Trainer who thrives at the intersection of technology, education, and customer success. Someone who can translate complex processes into practical learning experiences, build trust with customers, and guide organizations through transformational change. This is more than training. It's helping customers reimagine how they work.

Requirements

Experienced in software training, implementation, customer onboarding, learning and development, or related roles
Highly knowledgeable in the Echelon platform and passionate about helping others succeed with technology
Exceptional communicator capable of explaining complex concepts in a simple, practical, and engaging manner
Skilled at building relationships and establishing credibility with stakeholders across all levels of an organization
Organized and self-directed with the ability to manage multiple implementation projects simultaneously
Detail-oriented and capable of documenting processes, workflows, and system functionality with clarity and precision
Comfortable facilitating both virtual and in-person training environments
Strong problem solver who can adapt training approaches to meet diverse customer needs
Effective at managing timelines, priorities, and project milestones in a fast-paced environment
Willing to travel to customer locations as needed throughout the implementation process

Responsibilities

End-to-end training and adoption strategy for new Echelon customers throughout the implementation lifecycle
Development and maintenance of learning content, training documentation, and LMS-based educational resources across the Echelon platform
Creation and management of implementation roadmaps that align training milestones with customer onboarding goals
Customer-facing meetings to establish expectations, timelines, success metrics, and implementation milestones
On-site customer visits to evaluate existing workflows, understand operational challenges, and tailor training approaches accordingly
Delivery of engaging virtual and in-person training sessions for users across multiple departments and levels of the organization
Creation of follow-up resources and reinforcement materials to support long-term knowledge retention and user success
Collaboration with Echelon Subject Matter Experts to continuously improve training content and documentation
Partnership with Development teams to document new features, product enhancements, and system rollouts
Communication of system updates and training initiatives to ensure customers remain informed and successful
Identification of customer improvement opportunities and future enhancement needs through ongoing consultation and feedback
Continuous refinement of training methodologies that improve user adoption, implementation success, and customer satisfaction