eBusiness Customer Support Specialist

Airgas•Germantown, WI

9d•Onsite

About The Position

Airgas is hiring a Customer Service Representative in Germantown, WI! We are looking for you! This is a Monday thru Friday, daytime hours position. Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. We offer a 14-week paid child birth benefit to support growing families. For future security, we offer a 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Your benefits start after just 30 days of employment.

Requirements

High School Diploma/ GED
Strong customer focus and customer service orientation.
Motivated, proactive individual who can work both independently and within a team.
Excellent communication and organization skills required.
Ability to work in a fast paced environment and multitask.

Nice To Haves

Understanding of eBusiness/eCommerce.
Three years of Customer Service experience preferred.
Experience working for a diversified distributor a plus.
Knowledge of SAP preferred.

Responsibilities

Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues.
Respond to general customer service inquiries received via email or telephone.
Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary.
Vet new user registrations for fraud and process requests in a timely manner.
Process and input cases/leads through SalesForce for tracking purposes.
Process orders through Shopify for Airgas Outlet
Provide order status and tracking details to customers; advise customers of shipping date revisions.
Resolve customer complaints and issues in a timely manner.
Research product and application requests; identify discontinued items and proactively offer alternates.
Engage supervisor with a plan of resolution on complex issues.
Maintain reports for statistical information; daily, weekly, monthly.
Manage, organize and prioritize workload to maximize completion of daily responsibilities.
Represent Airgas in a professional, congenial manner in all aspects of communication.
Perform all other position related duties as assigned or requested.