EBT Center Supervisor

United Planning Organization • Washington, DC

2d • $50,000 - $60,000 • Remote

About The Position

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is “UPO’s Washington: A city of thriving communities and self-sufficient residents”; our Mission is “Uniting People with Opportunities.”

All qualified applicants are encouraged to apply for this position or any other position currently advertised on our website. Please visit us at www.upo.org to view all of our vacancies and to learn more about our company and services.

Requirements

• High School diploma.
• Ability to maintain confidentiality and work with people from diverse backgrounds.
• Two years progressively responsible experience in customer service or data entry.
• Priority will be given to candidate experienced in dealing with low-income population.
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Nice To Haves

• Associates Degree in human services or related field plus experience in providing customer service in high volume environment.
• Ability to communicate effectively in writing and orally.

Responsibilities

• Supervision of the creation of Electronic Benefits Transfer cards for clients approved by the Department of Human Services’ Economic Security Administration (ESA)
• Supervision of the processing, creation, distribution, and activation of benefit cards for clients referred, following verification and validation of eligibility.
• Maintain system integrity by processing clients in accordance with established rules and regulations.
• Document card creation and obtain signature from clients once card is received.
• Obtain final authorization prior to card activation.
• Provide instructions to clients regarding the rules, regulations, and responsibilities of card usage.
• Report possible fraudulent activity and misuse of benefits immediately to the Program Manager and Division Director.
• Facilitate the receipt of replacement cards and proper verification and documentation of client data and information in a timely manner.
• Maintain files and status logs on client activities and maintains daily reports pertaining to the issuance of cards to clients.
• Track the usage of card stock and forms, necessary for effective operation of the center.
• Ensure card stock is available and sufficiently stocked at all times.
• Complete required paperwork daily.
• Review and verify records ensuring that files contain appropriate documents before submission to the Program Manager.
• Report computer system outages and equipment problems in a timely manner.
• Respond to customer questions, complaints, and requests for service in a timely manner.
• Participate in meetings and trainings.
• Perform temperature scans for visitors, contractors, customers, employees on an as needed basis.

Benefits

• Health/Kaiser, 70/30 split
• Dental/MetLife, all employees paid
• Vision/VSP, all employees paid
• 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
• Sick Leave 4.5 Hours Every Pay Period
• Vacation Leave 4.5 Hours Every Pay Period
• 2 Personal Days
• Paid Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED