Early-Stage Mortgage Collections Representative

Idaho Housing and Finance Association • Boise, ID

15h

About The Position

We are seeking a customer-focused individual to join our team as an Early Stage Loan Counselor! You will play a crucial role in providing exceptional customer service and assistance to borrowers who are past due on their home loan payments, helping them achieve financial capacity and continued homeownership.

Requirements

• 1+ years of experience in mortgage collections, early-stage counseling, or a related role
• Strong verbal communication, organizational, and analytical skills
• High school diploma or equivalent required

Nice To Haves

• 1 - 3+ years of collections or loan servicing experience preferred
• Ability to handle multiple tasks with high attention to detail and analytical skills to maximize results
• Bilingual in Spanish preferred
• Bachelor’s degree preferred

Responsibilities

• Engage with borrowers through phone calls, providing personalized support and guidance to prevent mortgage delinquency
• Negotiate payment arrangements and follow up on returned payments to keep borrowers on track
• Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA
• Identify borrowers for home retention programs and schedule property inspections to assess condition
• Resolve delinquency through collection efforts and borrower assistance programs
• Other job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees