Early Stage Collector

Kawasaki Motors Corp., U.S.A.•Lake Forest, CA

6h•$21 - $27•Onsite

About The Position

Join the newly established captive finance company of the leading global brand, Kawasaki Motors, based in Foothill Ranch, CA. Our commitment to innovation and quality has made Kawasaki a trusted name in the powersports industry. We provide our customers with exceptional products and services, including top-notch retail finance solutions. Join our team and be part of a dynamic company that values excellence, customer satisfaction, and continuous improvement. Together, we can help our customers embark on their next adventure with confidence and ease.

Requirements

A minimum of 3 years of experience in early-stage collections within the Auto, Powersports and consumer finance industry is required.
Excellent verbal and written communication skills, with a strong focus on empathy, emotional intelligence, and active listening. Ability to de-escalate tense conversations while maintaining professionalism and customer trust.
Strong negotiation, interpersonal and detail-oriented skills.
Proven ability to negotiate payment arrangements with tact, respect and a solution-oriented mindset, even in sensitive or emotionally charged situations.
Highly organized and detail-oriented, with a commitment to accurate documentation and adherence to company procedures, legal requirements, and regulatory standards.
Comfortable using Loan Servicing Systems and CRM tools; proficiency in Microsoft Office applications (Excel, Word, Outlook).
Strong knowledge of relevant federal and state debt collection laws and guidelines including, FDCPA, Rosenthal Act, Regulation F, FCRA, TCPA, GLBA, EFTA, SCRA, UDAAP, Bankruptcy Code Sections 362 & 524.
Consistently promotes a positive, inclusive, and respectful team environment built on trust, open communication, and mutual support. Demonstrates professionalism in all interactions and actively contributes to a collaborative workplace culture that values teamwork, integrity, accountability and shared achievement. Supports a healthy and productive work environment by encouraging transparency, solution-focused dialogue, and alignment with the company values and goals.
Ability to work onsite in Foothill Ranch, CA.

Nice To Haves

Associate’s degree in Finance, Business, or other related field preferred: equivalent work experience will be considered.
Experience in dialer platforms and digital communication tools is a plus.
Previous experience in early-stage debt collection or similar roles within the powersports or automotive finance industries.
Ability to work in a fast-paced, goal-driven and start-up environment.
Familiarity with skip tracing tools, digital communication platforms, and loan servicing systems.
Strong knowledge of collection laws and regulatory compliance.

Responsibilities

Proactively reach out to customers through phone, email, text, and other approved communication channels to address early-stage delinquency and always delivering a positive experience.
Collaborate with customers to understand their financial situations and negotiate payment arrangements that align with both customer needs and company objectives. Demonstrate empathy in conversations around financial difficulty, offering hardship support options such as structured payment plans. Monitor accounts to proactively intervene before they advance into later stages of delinquency, focusing on preserving the customer relationship and reducing loss exposure.
Represent the company with integrity and professionalism in every interaction, ensuring a customer-centric experience that upholds our brand values and long-term relationships.
Accurately recognize and route sensitive account matters, including insurance claims, bankruptcy filings, title questions, suspected fraud, payment research, cease and desist request to the appropriate teams for resolution.
Conduct payment history reviews and account research to assist customers in understanding their balances, account terms and available options to keep their accounts current.
Document all customer communications, payment arrangements, escalations, and outcomes accurately and promptly in the Loan Management System (LMS) to ensure continuity and compliance.
Utilize available tools and resources to perform basic skip tracing efforts for locating customers and assets.
Respond to verbal complaints with calm, solution-oriented communication, escalating matters when necessary while maintaining detailed records for follow-up.
Work closely with internal departments including Customer Service and Titles, to ensure seamless, accurate and consistent account management.
Adhere to all applicable federal and state laws including FDCPA, Rosenthal Act, Regulation F, FCRA, TCPA, GLBA, EFTA, SCRA, Bankruptcy Code Sections 362 & 524, UDAAP, and internal company policies and procedures.
Contribute to departmental goals by assisting with special projects, process improvements, and other operational tasks, as well as other duties as assigned.