Early morning truck and stocking
About The Position
This role is responsible for delivering friendly customer service, helping customers shop the store, and finding what they need. The position ensures all customers receive a fast and friendly checkout experience. Key duties include completing truck unloading and merchandise tasks throughout the store, maintaining store recovery standards to deliver Brand Promises, assisting customers with product location and solutions, and providing a fast and friendly checkout experience with adherence to cash handling standards. The role also involves engaging customers about the Rewards program and Private Label Credit Cards, educating customers on the Voice of Customer (VOC) survey, and assisting with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Team members participate in truck unloading, stocking, and planogram (POGs) processes, and are responsible for merchandise recovery and maintenance, including the return/go-back process and general store recovery to ensure a well-merchandised and in-stock store. Additional responsibilities include performing Store In Stock Optimization (SISO) and AD set duties, supporting shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs, and interacting positively and respectfully with others, promoting the organization's vision and values. This position is cross-trained in Custom Framing selling and production, with other duties as assigned.
Requirements
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
- Michaels requires all team members in this role to be at least sixteen (16) years or older.
Nice To Haves
- Retail and/or customer service experience preferred
Responsibilities
- Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Access to partner discount programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
