Early Intervention Care Navigator

State of Colorado•Denver, CO

15h•Hybrid

About The Position

The Early Intervention (EI) program provides developmental support and services for children from birth through two years of age who have special developmental needs. EI services can help improve a child’s ability to develop and learn as well as assist families by teaching new ways to promote a child’s development. The EI program provides services such as speech therapy, physical therapy, and other developmental services. EI is a voluntary program offered statewide and does not discriminate based on race, culture, religion, income level or disability. This position is responsible for receiving referrals via the EI Colorado Referral Line, fax, and online referrals through the EI statewide Salesforce data system for families that have an infant or toddler with a diagnosed established condition or suspected developmental delay referred for evaluation to EI Colorado. As the initial service coordinator of record, this position is the first point of contact for families and is responsible for explaining the early intervention program and process for evaluation, family rights, eligibility, and service provision. This position is responsible for conducting the intake process and scheduling evaluation activities via the data system.

Requirements

State of Colorado residency required.
Six (6) years of full-time professional work experience in a field related to psychology, sociology, social work, public policy, public administration, human services, education, early childhood, human development, and family studies, or in an occupational field related to the job assigned to the position.
Two (2) years of professional experience working as a service coordinator, in a call center, or in an occupational field related to the work assigned to the position.
OR, a combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years; psychology, sociology, social work, public policy, public administration, human services, education, early childhood, human development and family studies, or a closely related field is required.
Two (2) years of professional experience working as a service coordinator, in a call center, or in an occupational field related to the work assigned to the position.
Work experience must be substantiated within the work experience section of your application and in the supplemental questions.
A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons.
Occasional travel is required less than 5% of the time and may require travel in adverse conditions or overnight stays.

Nice To Haves

State experience relevant to this position
Superior oral and written communication skills
Prior professional experience working in state, federal or county agency
Experience working in a team setting
Experience working with highly confidential information
Proficiency using Microsoft Office Suite and Google Applications
Experience with Google Meet, Zoom, Teams, or other web-based platforms for meetings
Experience with Salesforce
Proven editing abilities in composing, editing, and reviewing memos and documents

Responsibilities

Receiving referrals via the EI Colorado Referral Line, fax, and online referrals through the EI statewide Salesforce data system for families that have an infant or toddler with a diagnosed established condition or suspected developmental delay referred for evaluation to EI Colorado.
Acting as the initial service coordinator of record and the first point of contact for families.
Explaining the early intervention program and process for evaluation, family rights, eligibility, and service provision.
Conducting the intake process and scheduling evaluation activities via the data system.
Ensuring timely response to referrals as part of a Referral and Intake Team.
Explaining early intervention and the evaluation process to families in a culturally responsive manner.
Conducting an intake questionnaire, providing information on family rights, explaining the evaluation process, utilizing developed protocols to determine the best disciplines for multidisciplinary evaluation, entering child and family information into the data system, and scheduling the multidisciplinary evaluation.
Sending referral status updates to the referral source.
Scheduling evaluations independently in a remote working environment based on family preference and provider availability.
Accessing the statewide Salesforce data system to enter information and determine provider discipline, location, and availability.
Managing the missed appointment and reschedule process.
Documenting work activities.
Working with the Intake Manager and other Care Navigators to ensure a smooth and positive experience for referral sources and families seeking an evaluation.
Adhering to all protocols and scripts to ensure a consistent and high-quality experience for families.
Completing a referral in the data system to the appropriate EI entity or, if ineligible, other resources to support the child and family, once a child is determined eligible or ineligible for early intervention services.
Acting as a liaison to assigned EI entity to ensure a smooth transition (warm hand-off) to the receiving program and ongoing service coordinator.
Adhering to all required timelines to ensure that EI entities have ample time to begin timely services.
Performing other duties as assigned.