Early Childhood Center Director

The Learning Experience - Rohnert Park, CA•Rohnert Park, CA

1d•$75,000 - $85,000•Onsite

About The Position

Center Directors at The Learning Experience advance the mission of positively impacting children, families, and communities by leading a nurturing, fun, and educational center. The director oversees front-of-house and back-of-house operations, is accountable for business outcomes, and works to meet enrollment and profitability goals while maintaining a high-quality team and upholding brand standards. The director leads recruiting, onboarding, staff development, performance management, and employee retention. They oversee enrollment, family retention, marketing, lead tracking, budgeting, billing, tuition collection, payroll, licensing compliance, health and safety, records, facilities, and inventory. They use required software, web platforms, and TLE systems to support efficient operations and make sound decisions.

Requirements

High school diploma, GED, or equivalent.
At least one year of center management or people leadership experience.
Must be at least 21 years of age.
Strong knowledge of state licensing rules and regulations.
Must meet applicable background screening or state licensing requirements.

Nice To Haves

Two or more years of center management or people leadership experience.
Bachelor’s degree in Early Childhood Education or a related field.

Responsibilities

Meet or exceed school-level KPIs, including utilization, student retention, staff turnover, payroll percentage, and lead-to-tour conversion.
Prioritize recruiting, respond to applicants within one business day, and use Career Plug and the hiring and onboarding process.
Ensure the center is fully staffed with well-trained teachers and follow the teacher onboarding process, including onboarding tools and milestone celebrations.
Maintain a professional teaching team that upholds brand standards for dress, interactions, and classroom environment.
Lead by example and foster an enthusiastic center atmosphere and employee engagement.
Conduct and document monthly staff development meetings using provided TLE content.
Ensure employee annual performance reviews are properly completed, submitted on time, filed, and uploaded into Paylocity.
Use available resources and seek support as needed to solve problems.
Promote employee retention, address performance issues promptly, and hold the team accountable through clear instruction and constructive feedback.
Promptly address and resolve parent and staff concerns at the center level.
Execute an ongoing formal marketing plan focused on enrollment and retention, track leads, and improve lead-to-start conversion.
Meet or exceed the center’s active enrollment budget and accurately forecast new starts and drops using available systems and tools.
Conduct competitive shops at least twice a year, regularly post engaging social media content, and secure positive customer reviews monthly.
Promote family retention and implement brand initiatives meaningfully.
Work to meet the center’s EBITDA profit-margin budget, understand budget goals, and analyze monthly P&L statements and center expenses.
Maintain accurate family and agency billing, escalate billing errors or financial inquiries, collect tuition on time, and manage tuition discounts.
Uphold health and safety procedures and comply with local and state licensing regulations.
Prioritize supervision practices and maintain compliance regarding medical conditions, allergies, dietary restrictions, medications, and accommodation requests.
Maintain a safe, clean, organized, clutter-free, and tour-ready center.
Keep student and staff files secure, organized, and compliant with TLE and state licensing requirements; maintain accurate required records.
Follow state mandates, labor laws, health regulations, fire code, and TLE policies.
Manage and replenish inventory within the center’s budget.
Prepare and process payroll accurately and on time.
Use required software, web platforms, and proprietary TLE processes and systems to improve operational efficiency.
Take initiative, work autonomously, meet deadlines, respond promptly, and exercise sound judgment in managing people, customers, and business operations.