EAP Specialist - Remote in California
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. The schedule is Sunday - Thursday 7AM - 3PM PST. Premium pay is offered working evenings, overnights, and weekends. If you are located in California, you will have the flexibility to work remotely as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- Master's Degree in Counseling, Psychology, Social Work, or related field
- 3+ years of clinical experience, post-master's degree
- 2+ years of experience using Windows PC applications, including the ability to type and navigate multiple systems while using multiple screens
- Dedicated, distraction-free work space and access to high-speed internet at home (cable broadband, DSL, or fiber)
- Reside in California
Nice To Haves
- CEAP (or eligible to obtain)
- Call Center experience
- Experience supporting an Employee Assistance Program
- Dual diagnosis experience (behavioral health and substance use disorders)
- Risk management experience
- Excellent communication skills, written and verbal
- Ability to multitask and manage competing priorities in a fast-paced environment
Responsibilities
- Answer inbound calls for EAP and Behavioral Health
- Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
- Provide solution focused consultation to assist member with issue resolution
- Determine member eligibility and benefit coverage and triage as appropriate
- Update and enter clinical notes in care management database
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
