EAP Specialist - Remote
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. The schedule is Thursday - Monday, 5PM - 1:30AM CST. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Requirements
- Master's Degree in Counseling, Psychology, Social Work, or related field
- 3+ years of clinical experience, post-master's degree
- 2+ years of experience using Windows PC applications, including the ability to type and navigate multiple systems while using multiple screens
- Dedicated, distraction-free work space and access to high-speed internet at home (cable broadband, DSL, or fiber)
Nice To Haves
- CEAP (or eligible to obtain)
- Call Center experience
- Experience supporting an Employee Assistance Program
- Dual diagnosis experience (behavioral health and substance use disorders)
- Risk management experience
- Demonstrates excellent communication skills, written and verbal
- Proven ability to multitask and manage competing priorities in a fast-paced environment
Responsibilities
- Answer inbound calls for EAP and Behavioral Health
- Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
- Provide solution focused consultation to assist member with issue resolution
- Determine member eligibility and benefit coverage and triage as appropriate
- Update and enter clinical notes in care management database
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
