Licensed EAP Specialist - Remote

UnitedHealth Group•Eden Prairie, MN

13h•$29 - $52•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Master's Degree in Counseling, Psychology, Social Work, or related field
Current, unrestricted, independent behavioral health license in your state of residence
3+ years of clinical experience, post-Master's
2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
Access to high-speed internet at home via cable broadband, DSL, or fiber

Nice To Haves

CEAP (or eligible to obtain)
Call Center experience
Experience supporting an Employee Assistance Program
Experience in both behavioral health and substance abuse, dual diagnosis, risk management
Demonstrates excellent communication skills, written and verbal
Proven ability to multitask and manage competing priorities in a fast-paced environment

Responsibilities

Answer inbound calls for EAP and Behavioral
Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
Provide solution focused consultation to assist member with issue resolution
Determine member eligibility and benefit coverage and triage as appropriate
Update and enter clinical notes in care management database