Employee Assistance Program Service Coordinator

Intermountain Health • Provo, UT

6d • $20 - $31 • Hybrid

About The Position

The EAP Service Coordinator is responsible for the smooth functioning of counseling schedules and coordinating services within the multi-state IEAP provider network. This position effectively handles urgent and intense calls to support clients and clinicians, and manages vast program service needs and support.

Requirements

• Ability to manage sensitive and often highly emotional incoming calls while maintaining professionalism.
• Critical thinking and problem-solving skills.
• Excellent customer service skills.
• Experience in an office setting or working in a clerical position with customer service, keyboarding, and data entry responsibilities.
• Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills.
• Computer Literacy
• Accountability
• Decision Making
• Prioritization
• Scheduling
• Detail-Oriented
• Facilitation
• Group Problem Solving
• Office Administration
• Interpersonal Communication

Nice To Haves

• Bachelor’s Degree from an accredited institution. Degree will be verified.
• Experience working in EAP or healthcare setting.

Responsibilities

• Triages and effectively manages incoming calls for urgency, intensity, and service request; supports client in the moment and efficiently directs calls to the appropriate EAP resource.
• Maintains a complete knowledge of system-wide program procedures and logistics across multiple offices and services provided across various states.
• Manages scheduling for multiple internal clinician’s schedules.
• Provides administrative support to clinical staff while creating an outstanding customer service experience as the first point of contact with EAP.
• Knowledge of IEAP external provider network. Directs requests for counseling services within IEAP provider network across multiple states, and knowledge regarding how to access; ensures clients understand the process of working with those providers in the provider network.
• Coordinates routine and non-routine projects that may include tasks such as gathering data, in-depth research, creating spreadsheets or databases to compile data, creating, and running reports, reviewing, and summarizing data, and tracking large amounts of information.
• Maintains complex files and records.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level