E911 Public Safety Dispatcher
About The Position
The Public Safety Dispatcher serves as a highly skilled communications professional within the Lake County Emergency Communications Center. Under the general supervision of the Communications Supervisor and direction of the Lake County E911 Authority Board, the dispatcher provides essential emergency and non-emergency communications support to the public, law enforcement, fire services, EMS, and various partner agencies. Dispatchers must use sound judgment, critical decision-making skills, and adhere to all directives, policies, procedures, and legal requirements. This role requires the ability to remain calm and effective under intense pressure, communicate clearly with distressed or emotional callers, and anticipate the needs of first responders. Dispatchers may work independently in the communications center and must be able to function within a structured chain of command. Mandatory overtime may be required.
Requirements
- High school diploma or equivalent
- Valid driver’s license
- Clean criminal and driving record (no felonies)
- Ability to obtain: Colorado Bureau of Investigation OSN License Notary Public certification
- Proficiency in MS Word, Excel, CAD, and basic computer programs
- Strong multitasking, typing, and communication abilities
- Ability to pass all required pre-employment testing, including: CritiCall dispatch exam Physical ability evaluation Psychological evaluation Oral board interview Drug screening (continuous and random testing may apply)
- Adequate vision with or without correction to read reports and computer screens
- Adequate hearing to communicate via telephone and radio systems
- Ability to climb, stoop, kneel, bend, crouch, twist, reach, and lift up to 20 lbs
- Manual dexterity for typing and operating communication equipment
- Ability to sit for long periods
- Ability to work extended operational hours during critical incidents (wildfires, avalanches, search & rescue, active shooter events, etc.)
Responsibilities
- Answer, process, and prioritize 911 emergency calls and dispatch the appropriate law, fire, medical, or rescue response.
- Perform CCIC/NCIC queries and relay information to authorized personnel.
- Monitor courthouse video surveillance and notify appropriate units of security concerns.
- Respond to administrative and non-emergency calls, providing information or referral as appropriate.
- Enter, confirm, modify, and clear warrants as directed by law enforcement, courts, or judicial offices.
- Maintain accurate, timely documentation within CAD and communication systems.
Benefits
- Communication Training Officer (CTO) Certification Pay – incentive added to salary.
- Professional Development Support – including instructor courses and education opportunities.
- Advanced Education Pay – up to a 6% salary increase for applicable college degrees.
- Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency.
- Overtime Opportunities – paid at 1.5x hourly rate.
- Annual Health & Wellness Allowance for county employees.
- End-of-Year Bonus based on months of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
