Public Safety Dispatcher

University of Southern California•Los Angeles, CA

About The Position

The Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills, listening skills and the ability to make instantaneous decisions based on minimal information. In addition, skilled in controlling emotions and ability to work under pressure.

Requirements

High school diploma or equivalent
6-12 months
Valid driver's license for 2 years
Excellent verbal and written communication skills.
Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.

Nice To Haves

Related Undergraduate Study and previous switchboard or radio communications experience preferred.
Working knowledge of two-way radio communications procedures.
General knowledge of campus and surrounding area geography.
Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment.
Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.
Valid CA driver's license required.

Responsibilities

Receives emergency calls requesting police, fire, and rescue assistance.
Determines appropriate response in accordance with established procedures and assessment of the situation.
Dispatches Public Safety units in response to calls for service.
Maintains a record of all calls and radio messages.
Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units.
Prepares appropriate management reports of calls.
Receives calls and complaints regarding service and assistance and refers them to the appropriate unit.
Operates telephone switching equipment.
Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies.
Operates Computer Aided Dispatch system and maintains manual and automated records systems.
Conducts information searches as needed.