Dispatcher | Public Safety
About The Position
Are you interested in working for an organization passionate about love and excellence? ChristianaCare is a nonprofit health system with a mission of service. We believe that the key to providing truly excellent health care is to partner with our patients and their families, building a system of care that is effective, affordable and valuable to everyone who is touched by it. ChristianaCare is currently seeking a Full Time Dispatcher to join the team and support successful routing of calls requiring public safety, fire protection, occupational safety, etc. The successful candidate will be responsible for dispatching proper personnel to respond to requests for assistance in a clear and timely manner and will work as needed . Dispatchers are responsible for working in our Christiana Hospital on 10-12 hour shifts for day or night. Answer all incoming calls and prioritizing those calls by their importance. Document all information pertaining to the call in CAD and dispatch the appropriate personnel to the incident. Provides information to the Officer for report writing purposes. All information entered is time stamped for documenting purposes. Monitor assigned radio channels for transmissions. As radio messages are transmitted and received the dispatcher assigned to monitor those frequencies will respond in the appropriate manner, utilizing Delaware 10 code adopted by ChristianaCare and Phonetic Alphabet. Ability to multi-task utilizing multiple systems and be in control of assigned position at all times. Monitors all fire, burglar, infant alarms, etc. and card access systems for CC. Responsible for maintaining current log on for DELJIS and CJIS. Programs are used to assist Officers with pertinent information concerning persons or vehicles regarding their incident.
Requirements
- High school Diploma or equivalent.
- Two years prior dispatching or Public Safety job related experience required.
- An equivalent combination of education and experience may be substituted.
- Must be able to get approved for DELJIS (DE Criminal Justice Information System) access through the State of Delaware and maintain certification and follow their guidelines.
- Must complete Basic Telecommunicator course within 6 months of hire.
- Must complete ICS 100, 200 & 700 within 6 months of hire.
- Within (1) year of hire take Active Shooter class.
- Able to work assigned day/evening/midnight/Holiday shifts designated by schedule
- Able to be On Call as schedule dictates
Responsibilities
- Answer all incoming calls and prioritizing those calls by their importance.
- Document all information pertaining to the call in CAD and dispatch the appropriate personnel to the incident.
- Provides information to the Officer for report writing purposes.
- All information entered is time stamped for documenting purposes.
- Monitor assigned radio channels for transmissions.
- As radio messages are transmitted and received the dispatcher assigned to monitor those frequencies will respond in the appropriate manner, utilizing Delaware 10 code adopted by ChristianaCare and Phonetic Alphabet.
- Ability to multi-task utilizing multiple systems and be in control of assigned position at all times.
- Monitors all fire, burglar, infant alarms, etc. and card access systems for CC.
- Responsible for maintaining current log on for DELJIS and CJIS. Programs are used to assist Officers with pertinent information concerning persons or vehicles regarding their incident.
Benefits
- Full Medical, Dental, Vision and other insurance benefits
- 403 (b) with an employer match
- Generous Paid Time Off
- ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
