E911 Public Safety Dispatch Supervisor
About The Position
Lake County is seeking an experienced and motivated Public Safety Dispatch Supervisor to join the Emergency Communications Center (ECC). This leadership role ensures the effective delivery of 911 services, radio dispatching, emergency communications, training oversight, and quality assurance for all public safety partners in Lake County. The Supervisor provides operational leadership, oversees Dispatchers I–V, manages the Communications Training Program, and ensures compliance with all local, state, and national standards. This role is essential to maintaining the ECC’s culture of professionalism, accountability, and readiness.
Requirements
- Experience as a Public Safety Dispatcher IV or V, OR equivalent 911 supervisory experience.
- Proficient in emergency call-taking, EMD, radio dispatching, CAD, CCIC/NCIC.
- Demonstrated leadership, communication, and decision-making skills.
- Ability to obtain/maintain required certifications: EMD, CCIC/NCIC, CPR/First Aid, CTO (within 6 months if not current)
Nice To Haves
- Instructor certifications (ETC, EMD-Q, EFD, CPR Instructor).
- Prior supervisory or training leadership experience.
- Experience managing training or QA/QI programs.
- Policy writing, curriculum development, or administrative experience.
Responsibilities
- Supervise and support Public Safety Dispatchers I–V.
- Oversee 911 call-taking, radio dispatching, and ECC operations.
- Act as shift supervisor and decision-maker during critical incidents.
- Coordinate with law enforcement, fire, EMS, emergency management, and regional partners.
- Manage the Communications Training Program, including CTO oversight.
- Develop training materials, lesson plans, and onboarding curricula.
- Lead new-hire academy instruction and continuing education programs.
- Track certifications, recertifications, and training compliance.
- Conduct QA/QI reviews for call-taking, EMD, radio traffic, and CAD documentation.
- Ensure compliance with NENA, APCO, IAED, FCC, CJIS, and internal ECC standards.
- Identify performance gaps and develop corrective action plans.
- Manage staffing schedules, overtime planning, and staffing readiness.
- Conduct performance evaluations for dispatcher staff.
- Participate in hiring, promotions, disciplinary actions, and incident reviews.
- Maintain documentation, logs, training records, and compliance reports.
- Assist with policy development and operational planning.
Benefits
- Lake County offers a competitive benefits package.
- Details available at: Employee Benefits | Lake County, CO
- Communication Training Officer (CTO) Certification Pay – incentive added to salary
- Professional Development Support – instructor courses and higher education opportunities
- Advanced Education Pay – up to 6% salary increase for applicable college degrees
- Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency
- Overtime Opportunities – paid at 1.5x hourly rate
- Annual Health & Wellness Allowance for county employees
- End-of-Year Bonus based on months of service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
