Public Safety Supervisor

Baystate Health•Springfield, MA

11d•$34 - $46•Onsite

About The Position

We are a 716-bed independent academic medical center. We are the community's major referral hospital, and we provide a wide range of services, including: Cancer care Critical care medicine Digestive disorder care Heart and vascular disease care Laboratory services Neurological disorders Obstetrics and gynecology care And care for many other injuries, illnesses, and conditions Ranked among highest performing hospitals nationally by U.S. News & World Report Among only 1% of hospitals to be recognized by Magnet® 4 consecutive times Named a top 50 cardiovascular hospital by Watson Health Summary Description: The Public Safety Supervisor provides daily leadership and direction for security operations at an assigned Baystate Health facility or campus. The role helps provide a safe and secure environment for patients, visitors, and staff by overseeing security personnel, coordinating incident response, and enforcing policies and procedures consistent with Baystate Health’s mission, values, and regulatory requirements. This position serves as the on-site leader for all Public Safety functions, including patrol operations, access control, emergency response, workplace violence prevention, and incident reporting.

Requirements

Strong knowledge of healthcare security operations, emergency response, and customer service in a clinical environment.
Strong leadership, decision-making, and interpersonal skills.
Ability to handle high-stress situations with composure and professionalism.
Knowledge of Joint Commission, CMS, and OSHA workplace violence standards.
Excellent written and verbal communication and report-writing skills.
Ability to coach, motivate, and develop staff.
Proficient with security technologies, including CCTV, access control, and radio communication systems.
High School Diploma or equivalent
Minimum of 3–5 years of healthcare, public safety, or law enforcement experience.
Minimum of 1–2 years of supervisory or leadership experience.
Strong knowledge of healthcare security operations, emergency response, and customer service in a clinical environment.
Valid driver’s license and the ability to travel between system facilities.
Certification in IAHSS Basic, Advanced, and Supervisor levels (or obtained within one year).
Crisis Prevention Institute (CPI) training within 6 months of hire
Current certification in Basic Life Support (BLS) or ability to obtain within 6 months of hire.
If employed at Baystate Medical Center : Massachusetts POST-Certified Police Officer meeting MPTC Training Council Requirements.
GED or HiSET

Nice To Haves

Associate or bachelor’s degree in criminal justice, Security, Emergency Management, or related field.
Previous supervisory experience in a healthcare or hospital-based security department.
Experience developing training using adult learning principles and simulation-based education.
Crisis Prevention Institute (CPI), MOAB, or equivalent de-escalation instructor certification.
CPR/AED certification.

Responsibilities

Supervise and coordinate the activities of Public Safety Officers and Telecommunicators on assigned shifts.
Ensure proper staffing levels and equitable scheduling to maintain continuous coverage across all posts and patrol zones.
Provide daily briefings and ensure consistent communication of policies, updates, and priorities.
Conduct performance observations, coaching, and evaluations for assigned staff.
Respond promptly to emergencies, disturbances, and security incidents, providing leadership and coordination during critical events.
Review incident reports for accuracy, completeness, and compliance with policy; submit findings and recommendations to the Public Safety Manager and Investigator when appropriate. Develops daily incident/activity logs for sharing with site leadership and security staff.
Reviews Public Safety Officer incident reports, conducts more detailed investigations, and assists the Public Safety Investigator or Manager in major investigations.
Conducts Daily Management huddles
Serve as a resource and mentor to staff regarding de-escalation, customer service, and enforcement of security procedures.
Monitor security systems (access control, cameras, alarms) and ensure operational readiness.
Conduct regular inspections of security posts, equipment, and sensitive areas (e.g., Pharmacy, ED, Behavioral Health, Pediatrics, and infrastructure areas).
Collaborate with hospital leadership, clinical teams, and law enforcement when addressing high-risk or disruptive behavior situations. Follows up on patient and employee risk assessments (domestic violence, patient victims of violence, patient prisoners, and patients identified at risk for committing violence.
Assist in compliance with Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), and Occupational Safety and Health Administration (OSHA) requirements related to security and the Physical Environment. Participate in emergency preparedness drills and support the hospital’s incident command structure during activations.
Support the Public Safety Education Coordinator in delivering ongoing training, including defensive tactics, crisis management, and customer service skills.
Leads employee engagement process for assigned staff.
Promote a culture of safety, accountability, and professionalism within the department.

Benefits

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Sign on bonus (Sign on Bonuses are paid to external hires only; not applicable for internal or company transfers, unless otherwise specified. Former employees are eligible after 1 year post separation from Baystate Health)
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service.
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health.
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!