Public Safety Supervisor Full-Time

Guthrie Theater • Minneapolis, MN

12d • $25 - $28

About The Position

The Public Safety Supervisor is responsible for leading and supervising a team that ensures the safety of employees, volunteers, patrons, and guests, as well as maintaining a safe and secure facility. This includes patrolling and inspecting the organization’s property against theft or vandalism and responding to medical calls. The supervisor monitors and patrols the theater premises and responds to incidents in a calm, professional demeanor. This role also involves scheduling Public Safety staff and escalating issues to the Assistant Director of Public Safety as needed. All employees are expected to center, model, and champion the Guthrie’s core values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility. This position is full-time and non-exempt. The typical schedule for this role is primarily Wednesdays – Sundays, but the role requires flexible hours, including afternoons and evenings, that are reflective of the dynamic schedule of the theater, particularly when the building is open to the public. The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

Requirements

• Demonstrated safety-related experience, or a combination of experience and training.
• Must possess or be willing to obtain Emergency Medical Responder certification within 1 year of hire.
• Can work independently as well as in a team atmosphere.
• Contributes to a positive visitor experience.
• Can respond quickly to a wide variety of requests for emergency and non-emergency assistance.
• Can work in a fast-paced environment and resolve problems that may affect large volumes of people.
• Demonstrates good judgment under pressure or in stressful situations.
• Must be able to stand, stoop or walk for the entirety of an 8-hour shift and can adapt and move from area to area and perform different tasks as needed.
• Can repeatedly move up and down flights of stairs in various areas of the theater, including in low light conditions and during emergencies.
• Can lift/move/carry 75 lbs.
• Willing to work a variety of shifts including afternoon, weekends, evenings and some holidays.
• Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.

Nice To Haves

• Prior experience supervising, training, and motivating a team in a fast-paced environment highly preferred.

Responsibilities

• Perform safety patrols to ensure the protection of property from trespassing, fire, accidents, vandalism, and other safety-related incidents, reporting any unlawful or suspicious activity through established company procedures.
• Monitor access to premises and property including personnel, visitors, and patrons.
• Resolve situations calmly with tact and common sense, including warning, apprehension, and/or eviction of violators from premises if warranted.
• Notify the appropriate municipal departments (e.g., fire, police, emergency responders) when necessary.
• Respond to emergencies and administer First Aid/CPR/AED when appropriate and necessary.
• Collaborate with various teams, including Guest Services, Front of House, Facilities, and others to ensure the facility is safe, in excellent condition, visually appealing, and well-maintained.
• Provide exceptional customer service to Guthrie patrons.
• Take every possible step to ensure guests have a positive experience.
• Present a polite and professional demeanor when interacting with patrons and colleagues.
• Ensure theater and lobby spaces are clean, safe and welcoming.
• Follow Guthrie policies and emergency procedures, directing patrons in the event of an emergency.
• Problem-solve patron issues as they arise, elevating as needed to supervisors.
• Communicate with supervisors, informing them of patron comments, issues or requests.
• Oversee Public Safety staff to fulfill the responsibilities of the department.
• Lead the training of new Public Safety Specialists using the Field Training Officer (FTO) checklist.
• Serve as a liaison for the Public Safety team with other teams at the Guthrie, such as ITS and Facilities.
• Work with the ITS department to solve daily computer and telephone issues.
• Actively participate in team building, fostering a work environment incorporating the Guthrie values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.
• Coach and develop staff members by monitoring employees’ quality of work and providing constructive feedback; facilitating conflict resolution among employees; ensuring adherence to legal and organizational policies and procedures and undertaking disciplinary actions if the need arises; and completing annual performance evaluations.
• Use the organizational check-in form to complete monthly check-ins with all direct reports.
• Lead and/or assist with interviews of new applicants for Public Safety Specialist positions.
• Ensure that staff maintain knowledge of proper responses to different types of calls for assistance and stays current with CPR/AED certifications.
• Create the Public Safety team schedule, ensuring shifts are adequately covered.
• Communicate effectively, both verbally and in written form, to complete required documentation of Daily Activity Reports and written Incident Reports.
• Answer phone calls, take messages, and assist vendors to promote internal department communication and ensure effective communication to Guthrie staff.
• Contribute to the overall work culture of the Guthrie by promoting interdepartmental teamwork and fostering open communication.
• Review Incident Reports and sensitive CCTV footage, using discretion and confidentiality to resolve safety matters.
• Perform routine maintenance checks of equipment as well as inventory and stock first aid supplies throughout the building.
• Maintain working knowledge of technology within the security department, collaborating with ITS as projects arise, and acting as a resource to staff as needed.
• Provide observations and input to ensure policies and procedures are followed and are in line with best practices.

Benefits

• Health, Dental, Vision, Health Savings Accounts (HSA), Employer contributions to HSA, Flexible Spending Accounts (FSA), Dependent Care FSA, Group Life Insurance, Voluntary Life Insurance, Long Term Disability, Short Term Disability, Employee Assistance Program, 403(b) Retirement Plan (with employer match up to 4.5% after one year of service)
• Subsidized passes for Metro Transit buses and trains, discounted pre-tax monthly ramp parking
• Generous Paid Time Off (PTO), Volunteer Time Off (VTO)
• To Guthrie productions
• To all shows produced by the Guthrie and to some performances hosted by the Guthrie
• Discounts to Guthrie classes and camps
• Guthrie Store discount; Employee Affinity Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees