E911- Community Engagement Manager

City of Atlanta•Atlanta, GA

About The Position

Assists an assigned department in carrying out the overall functions and day-to-day operations relating to community affairs and public relations. Duties and responsibilities include, but are not limited to: supervising staff; providing administrative support; coordinating special events; developing outreach opportunities; attending meetings; and processing associated paperwork. It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department. The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Requirements

Knowledge of the policies, procedures, and activities as they pertain to the performance of duties relating to the position of Community Affairs Manager and the terminology used within the department.
Skill in effectively communicating and interacting with subordinates, supervisors and other staff members.
Ability to perform duties under a moderate degree of stress related to duties that require constant attention to details and tight deadlines.
Ability to read and comprehend management reports.
Bachelor’s degree in finance, business, public administration, or a related field (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis; an Associate’s degree with a minimum of five (5) years of related professional experience may be considered)
Three (3) years of experience in community-based interaction and program management or related environment that includes public relations, communications, journalism, or marketing.

Nice To Haves

Project Management Certification
Event Planning Certification

Responsibilities

Serves as liaison to business, professional, religious, community, and civic groups for continuous positive public relations.
Reviews complaints, identifies trends, and discusses plans of correction.
Administers the department’s budget by monitoring and tracking expenditures for personnel, operations, and equipment.
Assists managers and supervisors in the development of appraisals and performance evaluations for personnel.
Responds to questions, complaints, and requests for information by telephone, in person, or by mail from citizens, city employees, and department heads.
Speaks to community, civic, religious, business, and professional groups to provide information and positive public relations concerning activities and initiatives of the department.
Uses independent judgment in routine and non-routine situations including preparing the annual budget and analyzing the department’s needs for future staffing.
Supervises and evaluates assigned staff, handling all employee concerns, directing work assignments, counseling and disciplining employees when necessary, and completing employee performance appraisals.
Writes quotes, manages vendors, builds vendor partnerships.
Represents the airport at community galas and chamber meetings.
May perform other duties as assigned.