E T Consultant (Transformation Management Officer)

World Bank Group•Washington, DC

3d•Onsite

About The Position

The World Bank Group is a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. Working at the World Bank Group offers a unique opportunity to help clients solve their greatest development challenges. The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission by delivering transformative information and technologies to its staff in over 150+ locations. The Enablement Unit within ITS is dedicated to enhancing the World Bank Group’s enterprise maturity in data, information, and AI through capability-building, adoption, and innovation. This unit leads literacy programs, self-service platforms, and citizen enablement initiatives to empower staff to leverage data, AI, and knowledge technology responsibly and effectively, fostering a culture of continuous learning, experimentation, and collaboration.

Requirements

Master’s degree with 8 years relevant experience or equivalent combination of education and experience.
Proficiency in structured change management frameworks (e.g., Prosci/ADKAR, Kotter, or equivalent). Ability to tailor methodology to organizational context, scale, and urgency.
Ability to design and deliver engagement activities, navigate varying points of view, influence and build relationships, and drive toward consensus.
Ability to design and execute multi-channel communications campaigns. Develops clear, compelling messaging for complex policy or platform changes across varied audiences.
Proficiency in defining and tracking adoption metrics (activation, utilization, satisfaction, compliance) and translating data into course corrections and executive reporting.
Basic understanding of data and AI principles, tools and guardrails.
Strategic Thinking
Delivery Mindset
Empathy
Expert-level Stakeholder Engagement
Influence
Collaboration
Negotiation

Nice To Haves

SAFe Agilist
Prosci Change Management certification

Responsibilities

Provide surge support to accelerate adoption of governance, tools, and services across ITSAE’s portfolio, with a focus on AI/data platforms and responsible use practices.
Plan and execute change strategies, build stakeholder readiness, and equip champions and other stakeholders to sustain behavior change.
Support the AI Studio via campaigns, engagement, and other hands-on support.
Reduce implementation risk, increase engagement, and shorten time to value during a critical growth phase by working across product and governance teams.
Develop and execute engagement strategies and plans for priority initiatives (e.g., AI Studio rollouts, responsible AI/governance updates, Power BI citizen enablement).
Conduct stakeholder analyses, change impact assessments; define personas and targeted interventions.
Plan and facilitate engagement activities (roadshows, demos, AMAs, town halls), and provide coaching to leaders, product owners, and champions.
Support communities of practice and champions networks to sustain adoption and peer support.
Coordinate training handoffs; align change plans with curricula, office hours, and reference support.
Design and deliver campaigns and content (messaging, FAQs, use cases, success stories) in partnership with comms and product teams.
Establish adoption metrics and feedback loops (activation, usage, satisfaction, compliance adherence); monitor and course-correct based on data.
Identify and mitigate risks and resistance; manage issues and dependencies across governance, security, legal, and product workstreams.
Produce concise status reports and lessons learned; contribute to playbooks and reusable change assets for future initiatives.