E T Consultant - Intake Officer

World Bank Group • Washington, DC

2d • Onsite

About The Position

The World Bank’s Ethics and Internal Justice Services Vice Presidency (EIJ VPU) brings together, under a single umbrella, the WBG’s approach to values, ethics and the resolution of workplace conflict. The EIJ VPU’s vision is to foster a values-based workplace culture and help staff uphold the WBG’s ethical standards. EIJ provides an integrated, empathetic and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG’s mission. EIJ’s work covers each of the five WBG institutions. The investigations unit (INV) of the EIJ VPU is seeking to recruit an Intake officer to support investigative activities into allegations of misconduct by WBG staff involving harassment, sexual harassment, conflicts of interest, retaliation, abuse of authority and misuse of Bank resources. The EIJ VPU is seeking to recruit an ETC Intake Officer to work on the INV intake team, and who will report to the Manager, INV. The incumbent will have overall responsibility for handling the initial assessment of allegations of misconduct, with the upmost quality, timeliness, and completeness and with the highest level of professionalism, diplomacy, and discretion. This role will be stationed at WBG Headquarters in Washington, D.C.

Requirements

• A master’s degree, or equivalent in criminology, criminal justice, accounting, analytics, or another relevant field, with a minimum of 5 years of relevant professional experience, or an equivalent combination of education and experience.
• Experience conducting administrative fraud and/or workplace misconduct investigations, with comprehensive knowledge, skills, and abilities regarding strategies, methodologies, and techniques.
• Excellent interpersonal skills, including the ability to work effectively in a team and/or task force internally and collaboratively across departments.
• Excellent communication and presentation skills, both oral and written; proven ability to communicate clearly and concisely and work effectively with multicultural teams.
• Experience with data work and case management systems.
• Full professional proficiency in both oral and written English.
• Ability to plan work and manage conflicting priorities within tight deadlines, and a proven record of being thorough, discrete, fair and objective with attention to detail and timeliness.

Nice To Haves

• Knowledge about investigatory best practices in relevant international public organizations is desirable.
• Proficiency in other working languages of the World Bank Group (Arabic, Chinese, French, Portuguese, Russian, or Spanish) is desirable, but not essential.

Responsibilities

• Register, categorize, and track all allegations and their assessment as well as inquiries and responses in the case management system ensuring record keeping is timely and properly maintained.
• Timely manage and respond to incoming allegations of misconduct, assessing, analyzing and identifying the issues of each allegation.
• Interview complainants and collect from them and other sources additional information required to make an assessment of the allegation.
• Make verbal and written recommendations to the INV Manager for appropriate disposition and triaging of allegations (i.e. close at intake or open a preliminary inquiry; refer to another EIJ Service), suggesting, when applicable, appropriate lines of inquiry.
• Maintain optimal quality standards for the intake process ensuring compliance with INV’s KPIs and service delivery standards for review and processing of allegations.
• May occasionally participate as a member of the investigation team, conducting fact finding (interviewing witnesses and obtaining/reviewing documents); drafting concise investigation reports to be submitted to the Vice President of Human Resources or case closing memos.
• Participate in the sharing of best practices, trends, knowledge and lessons learned across units and with clients and partners, articulating ideas verbally and in writing in a clear and compelling way across audiences of varied levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level