e-Sales Agent

Toyota of Cleveland • McDonald, TN

2d • Onsite

About The Position

The eSales Agent is responsible for generating sales appointments with guests that contact the dealership via the internet and/or phone to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium guest experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered and will become knowledgeable of inventory as well as financing and incentive programs.

Requirements

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies, and procedures.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test and valid driver's license.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Promptly and accurately enter all guest inquiry data into the CRM.
• Generate sales appointments.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms, and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of guest satisfaction, and be honest in all aspects of dealing with guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed