E-Sales Agent - Mountain States Toyota
About The Position
The E-Sales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The E-Sales Agent’s responsibility is to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. If applicable, the E-Sales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.
Requirements
- Minimum 1 year call center or sales focused experience
- Able to set priorities, multi-task, and achieve goals
- Ability to perform in a fast-paced environment
- Exceptional communication skills, both written and verbal
- Highly proficient in verbal phone skills
- Ability to establish and maintain strong internal and external relationships
- Strong organizational and time management skills
- Must be adaptable to change
- Proficient using a computer
- Evening and weekend schedule availability required
- Valid driver’s license with an acceptable driving record
- Must be legally authorized to work in the United States
- Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening
Responsibilities
- Answer inbound phone calls, internet inquiries, and chats
- Provide guests with timely, relevant responses to address customer questions and needs
- Facilitate providing guests price and purchasing information
- Provide payment options and quotes
- Generate sales and acquisition appointments
- Manage organizers to stay up to date with follow up of all active guests
- Adhere to specific outreach cadence required for new inquiries
- Maintain a thorough understanding of KPIs
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Company-paid life insurance
- 401(k) retirement plan with company match (Traditional and Roth options)
- Generous paid time off
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
