E-Learning Support I (Student Position)

Ferris State University • Big Rapids, MI

6d • $14 - $14 • Onsite

About The Position

This is a student position providing phone, chat, and email technical support to Canvas users, including faculty and students. The role also involves assisting eLearning staff with special projects.

Requirements

• Technical support for Canvas and Zoom users.
• Guidance on common tasks in Canvas and Zoom.
• Ability to answer calls and resolve technical issues.
• Ability to direct calls to appropriate staff or departments.
• Ability to respond to emails in the eLearning account.
• Experience creating and updating technical support documentation.
• Proficiency with Microsoft 365 tools.
• Ability to learn new technologies quickly.
• Training support for eLearning staff.
• Ability to handle special projects.

Nice To Haves

• Experience with phone, chat, and email technical support.

Responsibilities

• Greet people entering the eLearning suite.
• Assist visitors in locating offices.
• Provide technical support for Canvas and Zoom users.
• Guide users on common tasks in Canvas and Zoom.
• Answer calls and resolve technical issues.
• Direct calls to the appropriate staff or departments.
• Respond to emails in the eLearning account.
• Create and update technical support documentation.
• Use Microsoft 365 tools and learn new technologies quickly.
• Provide training support to eLearning staff.
• Handle special projects as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed