E-Fulfillment Lead

ABC Legal Services

2d•$43,000 - $53,000

About The Position

The Lead role at ABC Legal serves as the entry-level management position, guiding individuals, small team, or project involving direct reports. Leads are responsible for ensuring their team members understand and meet their own objectives. This role requires the ability to manage day-to-day operations, manage employee timecards/scheduling, provide feedback, train employees, conduct and deliver employee reviews, and serve as a point of contact between staff and higher management. Leads may also participate in hiring process for their team and recommend disciplinary actions when necessary. The E-Fulfillment Lead supports the E-Fulfillment Team by resolving escalated issues and training new hires. This role assists the E-Fulfillment Manager with administrative tasks and team management as needed. The primary function of this role is acting as a problem solver and guide to their team.

Requirements

Strong problem-solving, organizational, and communication skills.
Ability to lead and motivate teams in a fast-paced environment.
Minimum 1 year in a leadership role preferred
Experience and basic proficiency with Microsoft Office
Typing speed of at least 50 to 60 wpm
Detail-oriented and a quick learner
Advanced knowledge of Skye, particularly related to E-Fulfillment

Responsibilities

Provide daily operational oversight, resolve day-to-day issues and escalate as appropriate
Collect and share new information with team and improve their knowledge base by actively training members in new workflows
Track daily team metrics in a spreadsheet and maintain spreadsheet functionality
Assist E-fulfillment managers with assigning work, setting daily team goals, calculating KPIs, and lead daily team huddle.