E-Commerce Warehouse Associate
About The Position
The Huntington Store E-Commerce Warehouse Associate is an essential logistics team member who is at the heart of our customer experience – ensuring that every online order is picked accurately, packed with care, and shipped on time. They will also play a key role in keeping our inventory organized by receiving and processing new stock as it arrives. The role requires a blend of physical stamina, sharp attention to detail, and the ability to communicate clearly, effectively, and politely both verbally and in writing. This person will be a flexible collaborator who contributes to a harmonious team environment and to The Huntington Store’s revenue and growth. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.
Requirements
- minimum of high school diploma or GED required
- Familiarity with Shopify and/or ShipStation software.
- Basic computer skills for data entry; familiarity with Microsoft Office (especially Outlook and Excel, and preferably Teams).
- Comfortable using handheld scanners, tablets, and basic shipping software.
- Speed & Accuracy: You take pride in being fast but understand that getting the order right is the top priority.
- Attention to Detail: Critical for accurately picking and packing orders, assigning shipping labels properly, and identifying damaged or defective items before packing
- Communication: Strong verbal and written skills are needed to provide exceptional customer service, and to collaborate with team members and supervisors.
- Adaptability: Must have ability to work with consistent accuracy even when business requires work to be performed at a quickened pace.
- Organization: Must be capable of organizing files and work area.
- Customer Service: Exceptional customer service; handling heavy customer traffic while remaining accurate, tactful, and courteous.
- Physical: Strength and mobility necessary to pack orders, lift and carry heavy (50 lbs. or more) boxes and other objects on occasion. Able to manipulate hand trucks and book carts loaded with several boxes 50 lbs. or more each.
Nice To Haves
- Previous warehouse, retail, or e-commerce fulfillment experience is a plus, but we are happy to train the right person.
Responsibilities
- Picks products for orders from warehouse or store based on digital or printed pick lists and packs them securely for shipment.
- Weighs and labels orders using our shipping software to generate carrier labels and transports packages to the mailroom for timely shipping within 24-48 hours.
- Provides excellent customer service. Promptly responds to all inquiries regarding the webstore and in-store pick-up orders via e-mail and/or telephone.
- Unload incoming shipments, verify contents against packing slips, and report any discrepancies or damages. Apply price/barcode labels to received merchandise as needed.
- Organize and "slot" new inventory into designated locations to ensure a smooth picking process.
- Conduct brief inspections of items during the picking process to ensure customers receive only high-quality products.
- Maintains shipping supplies inventory and initiates supply requests in a timely fashion, anticipating periods of elevated sales orders.
- Keeps accurate and up-to-date files on customer sales. Works with Retail Business Development Manager to keep e-commerce information accurate to guarantee customer satisfaction upon delivery.
- Notifies Retail Operations Manager when inventory counts are found to be incorrect.
- Notifies management when assistance is needed during periods of increased order volume.
- On occasion, this role helps with moving products from one location to another for special merchandising displays including store-related events.
- Participates in annual store physical inventory.
- Maintain a clean and organized workspace to comply with safety regulations and operating equipment such as dollies and pallet jacks.
- May perform other related duties as assigned
Benefits
- Pay Range: $21.00- $22.00/hr.
- Medical, Dental, Vision
- 403(b) retirement plan and matching retirement plan with an outstanding employer match
- Considerable paid time off, including annual leave, sick leave, and holidays
- Discounts for staff in The Huntington Store and restaurants
- Free admission to various museums and cultural institutions
- Free passes each month to welcome family and friends to visit the grounds
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
