E-Commerce Team Member

Goodwill of the Finger Lakes•Rochester, NY

13d•$0 - $17•Onsite

About The Position

An e-Commerce Team Member will focus on creation and order fulfillment for all e-Commerce business lines. This includes ownership for all of or a part of department processes which include sorting and labeling sellable items, photographing, listing, and packaging items for shipment.

Requirements

High school graduate or GED preferred.
Experience with computers, collectables, antiques, buying and selling on auction sites, and customer service will be considered.
Able to read and understand documents such as time cards, policy manuals, and online sales listings.
Able to write routine reports and descriptive paragraphs.
Effectively and clearly communicates with employees and customers.
General math skills potentially include calculation of refunds, creation of shipping estimates, and measurement of item and package dimensions.

Responsibilities

Prioritizing orders as first in first out daily. Orders are packaged to arrive undamaged, then processed accurately with the correct customer shipping address at the lowest possible cost.
Verification of order fulfilment within three business days and monitoring of problematic orders to ensure resolutions are achieved within as soon as possible.
List all items accurately and comprehensively with no typographical, grammatical, or spelling errors. Listings should have attention grabbing titles and informative descriptions which limit the number of customer questions.
Photograph items using digital cameras, smartphones, and tablets. Photographs should be clear and provide an accurate representation of the item listed. Photographs may need to be edited using computer software.
Identifying and labeling sellable items, sorting them by category, and positioning them for photography and listing.
Maintaining organization of department shelving and storage by storing listed items, removing unlisted items, and keeping the workspace properly labeled.
Research and test items to ensure accurate descriptions and appropriate pricing.
Work with a group of diverse individuals to reach department productivity goals, as well as your personal development goals.
Strive to maximize your productivity by establishing SMART goals, striving to improve operational workflow, and suggesting creative solutions to the team.
Oversee training and operations of interns with their professional development and department goals in mind.
May involve direct customer communication to be handled in a professional and timely manner.