E-Commerce Seasonal Team Member

Michaels Stores•New York, NY

17h•$18 - $21•Onsite

About The Position

This role focuses on efficiently and accurately executing online orders, providing friendly customer service, and assisting customers in finding products. The team member will ensure a fast and friendly checkout experience, handle truck unloading and merchandise duties, and maintain store recovery standards to uphold the brand promise. This position also involves cross-training in Custom Framing selling and production.

Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Must be at least sixteen (16) years or older.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Execute online orders efficiently and accurately.
Deliver friendly customer service, help customers shop the store, and find what they’re looking for.
Ensure all customers receive a fast and friendly checkout experience.
Complete truck unloading and merchandise duties, including maintaining store recovery standards.
Help customers shop, locate products, and provide them with solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck unload, stocking, and planogram (POGs) processes.
Responsible for completing merchandise recovery and maintenance, including the merchandise return/go-back process and general store recovery to ensure a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production.
Other duties as assigned.