E Commerce Support - Titanic

Titanic Pigeon Forge•Pigeon Forge, TN

5d•Onsite

About The Position

This is a full-time E-Commerce Support position at Titanic. The role involves managing web orders, handling customer inquiries, and collaborating with various departments to ensure smooth operations.

Requirements

Experience in Cash Handling using POS System.
Experience in Customer Service.
Aptitude for learning company-based software.

Responsibilities

Fill web orders in a timely manner while following Titanic protocol.
Communicate effectively with web guests regarding returns, damages or other issues with order.
Answer phone calls and emails from guests and handle appropriately regarding merchandise.
Communicate with the Branson receiving dept. on orders that need to fill from there.
Initiate transfer process between the shops on product shipping from Branson.
Continuously monitor sold out items and add/remove stock from Branson as needed.
Works with the web designer on ensuring pricing and titles are correct.
Assist with inventory cycle counts and inventory maintenance, communicating with Merchandise Manager any potential discrepancies.
Assist Receiving Department in processing freight.
Help marketing with gift wrapping and shipping as needed.