STR MGMT/e-COMMERCE SUPERVISOR Store #300 ( Bellevue, NE )

Kroger•Bellevue, NE

About The Position

The e-Commerce Supervisor manages the store’s day-to-day e-Commerce department operations to achieve sales objectives, goals, and budgets. The role is responsible for staffing the department, developing associates, and ensuring the team meets customer expectations for ease of shopping, variety, freshness, and cleanliness. The supervisor leads e-Commerce initiatives, monitors sales and expenses, and supports effective order fulfillment while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or GED.
Proven supervisory experience.
Prior experience in the selection and hiring process.
Strong organizational skills.
Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
Ability to stand for extended periods and/or walk constantly.
Ability to stoop, kneel, or crouch several times per hour.
Proficiency in Microsoft Office.
Excellent oral and written communication skills.
Strong leadership skills.

Nice To Haves

Bachelor’s degree.
Experience with and knowledge of Point of Sale (POS) systems.

Responsibilities

Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
Interview, select, and hire candidates to staff the online shopping department.
Meet product-flow demands and create schedules according to guidelines.
Develop associates to meet productivity standards and certify them once they meet or exceed goals.
Ensure associates follow local, state, and federal laws, food safety procedures, and company guidelines.
Train associates on the functions and duties of order selector and customer attendant roles.
Lead the team in planning, implementing, and executing e-Commerce initiatives.
Achieve or exceed weekly, period, and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction that leads to repeat sales.
Assist in analyzing and responding to the competitive landscape.
Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
Apply best practices for selecting appropriate substitutions when items are out of stock.
Follow processes for streamlining the collection of orders and products, checkout, and delivery.
Report inventory issues, including out-of-stock items, to department heads in a timely manner.
Troubleshoot equipment and devices used by the e-Commerce department.
Provide feedback to store management, the district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans and programs.
Report item shelf-allocation issues to the division KOMPASS team.
Monitor and control department expenses.
Ensure preventative maintenance is performed on department equipment.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.