E-Commerce Site Merchandiser

John Paul Mitchell Systems • Santa Monica, CA

8d • $75,000 - $85,000 • Hybrid

About The Position

The E-commerce Site Merchandiser plays a key role in the customer experience across John Paul Mitchel Systems direct-to-consumer channels. The Ecommerce Site Merchandiser is responsible for driving a best-in-class digital product experience through strategic site merchandising, content planning, and data-informed optimization. This hybrid role works 3 days a week from our Santa Monica office.

Requirements

• Analytically driven individual who can translate into an actionable plan onsite
• Strong attention to detail and organizational skills to maintain accurate product catalogs and manage multiple tasks
• Self-motivated with the ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with digital marketing concepts and understanding of website best practices
• Excellent time management skills to adeptly handle multiple tasks and meet deadlines with ease
• Bachelor’s degree in a Marketing, Business, or related field required
• Minimum 3 years in ecommerce and/or digital marketing, preferably within the beauty space
• Experience with Shopify+, working with external tools and agencies, and third-party merchandising and search tools
• Proficient in merchandising and ecommerce analytics
• Proficient in Microsoft suite (Word, Excel, PPT)
• Digitally driven, detail-oriented individual with a passion for beauty and eCommerce innovation

Nice To Haves

• Growth-oriented and consumer-obsessed; someone who is consistently shopping across brands websites seeking the latest and newest tech
• Strong organizational and project management skills
• Analytically driven with a thirst for testing and learning

Responsibilities

• Analyze business performance data and surface insights to inform site decisions and optimize the customer journey
• Support A/B testing initiatives, including setup, monitoring, and post-test analysis to drive continuous improvement
• Manage timelines and cross-functional dependencies to ensure on-time delivery of site updates and launches
• Identify and execute merchandising updates across site on a consistent basis, based on analytical review
• Monitor site performance and customer behavior, translating data into actionable recommendations
• Contribute to planning sessions and post-launch reviews, sharing learnings and optimization opportunities
• Help maintain site best practices, including product taxonomy, page sequencing, and content hierarchy
• Monitor and optimize site search performance, including keyword targeting, search result relevance, and no-results resolution to improve discoverability and conversion
• Assist in set up and testing across Email + SMS channels and scheduling of campaigns
• Own merchandising products across category pages, collections, custom landing pages to maximize engagement and sales
• Add, update, and remove site navigation elements based on seasonal needs, assortment changes, and marketing priorities
• Responsible for leading product QA ahead of launches, ensuring accuracy across front-end and back-end flows
• Provide weekly category, monthly category and seasonal selling reporting to guide re-merchandising and inventory decisions
• Deliver weekly and monthly onsite search performance reports, identifying opportunities to refine search logic and customer experience
• Produce and analyze weekly Conversion Rate (CVR) reports to support strategic insights and optimization initiatives
• Assist in pulling weekly, monthly, and annual reporting across D2C channels

Benefits

• medical, dental, vision, life, accident, critical illness, and disability insurance
• retirement savings plans and company match
• paid family leave
• education-related programs
• paid holidays
• discretionary vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level