E-Commerce Processor Retail - Granger - FT
About The Position
The E-Commerce Processor Retail receives and sorts donations, selects items appropriate for E-Commerce and E-Books, enters product information into the system, and prepares merchandise for shipment and online sale. The role supports inventory quality, accurate processing, and timely fulfillment while following established store and department guidelines. It also assists with in-person donations and Drive-Thru Ambassador duties as needed, and may provide guidance to E-Book employees and train store employees to recognize items suitable for online sales. The position reports to the Store Manager, who evaluates performance annually. The employee is expected to embody Goodwill’s mission to “Empower people to achieve their most abundant life” and uphold its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- Authorized to work in the United States.
- Excellent customer service skills, including engaging positively with donors, expressing gratitude, and creating a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items.
- Ability to learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills.
- Knowledge of E-Commerce platforms such as ShopGoodwill, Amazon, eBay, and GWF.
- Proficiency in Microsoft Excel and inventory management software.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in twisting or static positions and look up and/or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to effectively and safely use standard office and light industrial equipment.
Responsibilities
- Receive, inspect, and sort donations to determine suitability for E-Commerce and E-Books, while ensuring quality and compliance with store guidelines.
- Document, package, and ship items to the E-Commerce/E-Books department according to tracking and inventory procedures.
- Communicate with management and supervisors about E-Commerce needs, updates, and process improvements.
- Follow the “Do Not Send List” and related guidelines when selecting items for online sales.
- Develop a basic understanding of market trends and best-selling items on E-Commerce platforms to improve item selection and profitability.
- Monitor inventory so high-quality, sellable products are processed and listed for online sales promptly.
- Pack and ship online orders accurately and efficiently according to department instructions and shipping guidelines.
- Assist with accepting in-person donations and support Drive-Thru Ambassador duties when needed.
- Provide guidance and oversight to E-Book employees as needed.
- Train store employees to identify valuable or high-demand items suitable for E-Commerce.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
